Royale Chulan the Curve Reviews

Response from Property: Dear Chi Hong Teoh, thank you for taking the time to share your feedback following your stay at Royale Chulan The Curve.We sincerely apologize for the shortcomings you experienced, particularly regarding the shower temperature, toilet flush issue, and the TV quality. This is certainly not the experience we aim to provide, and we regret the inconvenience caused during your stay.Please be assured that your comments have been shared with our Maintenance and Management teams for immediate attention and further improvement. We are continuously working on upgrading and enhancing our facilities to ensure better comfort for our guests.Thank you for your honest feedback. We truly appreciate it and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

Response from Property: Dear N_ra, thank you for taking the time to share your feedback following your stay at Royale Chulan The Curve.We’re pleased to know that you had an overall pleasant stay and that you found the breakfast good and satisfying. Your kind comments are truly appreciated.At the same time, we are sorry to hear that the bed did not provide the comfort you expected and may have caused some discomfort. Please be assured that your feedback has been shared with our Management and Maintenance teams for review, as guest comfort is very important to us.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back for an even better stay in the future.

Response from Property: Dear Eldward, thank you for sharing your experience with us. We’re delighted to hear that you enjoy staying at Royale Chulan The Curve, especially because of our convenient location and direct access to the mall and eateries perfect for staying dry during rainy days!Your feedback is truly appreciated, and we look forward to welcoming you back for another comfortable and enjoyable stay.

Response from Property: Dear Heibacaihongtang, Thank you for sharing your detailed feedback following your stay at Royale Chulan The Curve.We appreciate your honest comments regarding the room sizes. We’re glad to hear that you found the Twin Room with sofa bed spacious and comfortable. Thank you as well for highlighting the noise from the AC vent. Please accept our apologies for any inconvenience caused. Your feedback has been noted and will be shared with our maintenance team for further inspection and improvement.We’re pleased that you enjoyed our convenient location right above the mall, making it easy to access shopping and dining options.We truly value your feedback and hope to welcome you back again for an even better stay.

Response from Property: Dear Guest User, thank you for taking the time to share your feedback. We are truly distressed to read about your experience at Royale Chulan The Curve, and we sincerely apologize for the condition of the room you encountered.Please accept our deepest apologies regarding the stained towels and bed linens. This is certainly not the standard of cleanliness and hygiene we uphold, and we fully understand how upsetting and unacceptable this must have been. We are especially concerned to learn that the replacement linens did not meet expectations, which should never have happened.Your comments have been escalated immediately to our Housekeeping and Laundry teams for thorough investigation and corrective action. We are also addressing your feedback about the carpet odour with our maintenance team to ensure proper inspection and rectification.Guest comfort, cleanliness, and safety are our top priorities, and we regret that we failed to deliver this during your stay. We truly value your feedback, as it helps us improve, and we hope you might consider giving us another opportunity in the future to restore your confidence in us.Once again, please accept our sincere apologies.