I planned a romantic get away weekend and paid for a king sized bed for me and the missus in advance. Upon arrival, they just said "Oops, they over sold the rooms again, no King size bed BUT we'll give you a free upgrade and you can have 2 smaller beds...call Chris Head of Ops if you have a problem with it". There was no working # for Chris on the card they gave me for him. When I asked for an extra blanket, I recieved the infamous "brown blanket". It was completely crinkled, unfolded, a sand paper like texture, that actually was hard to unfold...it was stuck to itself and made like a velcro sounds as you peeled it apart...totally unusable...can't believe they still give this blanket to people. Otherwise, room was solid, employees were very nice and Chris was nice when I met him during check out.