As one of Philadelphia's premier hotels, I had high expectations when making my reservation. However, the service quality during my stay proved to be a thoroughly disappointing experience. Over my four-night stay, my room key card required daily reactivation at reception for reasons unknown. When this issue first arose, it remained unresolved. No apology was offered on the second, third, or fourth occasion until my departure, and I was even asked to provide proof of the problem. This is hardly the sort of error one expects from a hotel of this calibre. Fresh fruit I'd purchased was stored in the refrigerator, though I was unaware it was faulty and not cooling at all, resulting in the produce spoiling. I sincerely hope others do not encounter the same issues, and that my review serves as a reference for those considering booking this hotel.
