Guest User
February 1, 2023
Too bad you can't give negative points on TripAdvisor. If that were the case, I would give a -5. A hotel is meant to provide a good overnight stay, but we didn't sleep a wink in this hotel - not because it was located on a busy street, as you can guess, but because of a defective air conditioning. This outdoor unit was attached to the floor beams and separated from the head of the bed only by a layer of planks. This unit made a heavy humming noise and would turn on and off every few minutes in fits and starts. We couldn't turn it off ourselves, earplugs didn't help and the owner was nowhere to be found. Only towards morning did the air conditioning stop working and we slept for another hour. It can happen that an air conditioning unit breaks down and you suffer from it, but the biggest problem is that the owner, when confronted with this in the morning, acted as if he knew nothing about it, even though we indicated that this had already happened. was reported several times in reviews, which unfortunately we had checked too late. He said he never read the reviews, but he did respond to several reviews. Of course he will now respond that he has offered us another room for our t****th night there and that he regrets that he could not meet our expectations. Those expectations were indeed somewhat higher than reality based on the beautiful photos, but that is not the point. The point is that he knowingly gave us a room in which he knew there was a major problem due to the noise of the air conditioning and thus ruined our night's sleep, which he as a host should have guaranteed. He also did not take our complaint seriously, he did not even address the substance of it at all. We had booked a so-called superior, luxury room, but that only means that the other rooms are even smaller. The appearance of the rooms is also extremely mediocre. He will probably respond to this now instead of our primary complaint.
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