1. The public areas are spacious and beautiful, very relaxing. I really love the ambiance here.
2. Every day at 3 PM, there's 'Chocolate Time' with cookies, cakes, and fruits – a lovely afternoon tea setup.
3. The Kids' Club offers a variety of activities, including free hide-and-seek, coloring, and paper cup flower making. Every afternoon from 4-6 PM, there are outdoor games and archery.
4. There are no towns, dining options, or currency exchange points near the hotel. You'll need an 8-minute taxi ride to the nearest dining area. It's an 18-minute taxi ride to Grand World, Vinpearl Safari, and VinWonders.
5. One of the biggest drawbacks is the poor room facilities, including slow water flow in the sink and a leaky shower. The twin beds are only 1.2 meters wide each, the smallest twin beds I've ever encountered in a hotel.
6. Another major complaint is the staff's lack of service awareness. They don't greet guests, and while the front desk staff at least manage a smile, the breakfast restaurant greeters are expressionless and rude. I even witnessed them being extremely unfriendly and shouting at one family. When guests were unhappy with their assigned table, the staff rudely refused to help, which is truly a rare and disappointing experience.
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