It was a great stay but first impressions matter and it seems their intern or trainee made an error, where my reservation and someone else’s reservation got mixed up. The staff at times felt a little bit rude over the phone when trying to sort out the 10% discount which was given to me, but I guess in error so was revoked. As well as when asking certain questions.
The hotel overall is beautiful but the pool area could do with a little more work. The part that is supposed to embrace the private atmosphere is cracking away as it is made out of wood and is hardly blocking anything and the metal pieces keep crumbling into the pool.
The breakfast is amazing, chefs kiss but the floating breakfast is terrible and not worth the price in my opinion. Gave up my inclusive breakfast for the floating one and it was by far terrible.
The location can be a bit difficult when trying to get a grab late at night, but there are complimentary shuttles which can fill up rather quickly. So perhaps they can have more than one shuttle or include more shifts.
I would definitely visit again as perhaps there will be improvements as time goes by or to give them the benefit of the doubt in the areas where I found a few negatives.