I drove five or six hours to get here and booked a hotel on Ctrip. The price was high, but there was nothing I could do about it; it was a holiday. Then I chased for two hours, but still couldn't get a room. The traffic was horrible. I arrived exhausted, and the front desk lady said they'd upgraded our room to include a kitchen, perfect for cooking. I didn't need the kitchen; I just wanted to get some rest, but who wouldn't be happy to hear about an upgrade? As soon as I stepped out of the elevator, I felt something was off. I thought it might be a B&B. The feeling got even worse once I entered. I said it wasn't the room I'd booked. I pulled out my phone to talk, but the lady said the pictures were just advertisements. It was early morning, my stomach was flat, my mind was fuzzy, and I wondered if I hadn't carefully read the hotel information and had chosen the wrong hotel. There was no way I was going to find another place with my kids. After settling in, looking at the hotel, I felt something was amiss. I checked the reviews on my phone and saw that everyone else's room photos were normal, but mine weren't. I hadn't slept well that night, and I was in a terrible mood. I went to sleep a little after 1 a.m. and woke up a little after 4 a.m. I forced myself to lie in until after 7 a.m., waiting for the kids to wake up, and checked out a little after 8 a.m. The sanitary conditions were so severe that my child and I didn't even shower or wipe our faces. I was terrified. I had intended to complain when I checked out, but since we were leaving that same day and my child was eager to go to the beach, I checked out without saying anything. I immediately contacted Ctrip after the holiday. Since we had actually stayed, I requested a partial refund. Ctrip was very helpful, but unfortunately, they have no control over the hotel. They refused to cooperate, dragging their feet even after the deadline for filing the complaint, with no result. The hotel replied to Ctrip that they had upgraded the room and couldn't offer a refund. So, I decided not to continue the discussion. The truth is, they oversold it and didn't want to give up over a thousand yuan, so they were being ripped off. Take a look at this upgraded room.
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