This is our 2nd trip here. Its more of a 4 star than a 5 Star. Our rooms was lovely and clean and the cleaner did a lovely job each day. The pool area is very busy and everyone reserves sunbeds whichever pool you go to, if you are wanting to be be on the front row around the pool some folk but towels down as early as 06.30, thankfully we never wanted to the front row so was a little easier to get bed. People go on trips etc and still reserve sunbed and return at 3/4pm which I think is unfair to reserve when others are wanting them.
The hotel main restaurant is OK, not really many veggie options. drinks service is very slow but this is only because they dont have enough staff. We didnt go into the the evening entertainment but walked past the room it was in and the queue for the bar was usually around 10 deep and 1 person serving again not enough staff.
The pool bar could do with an update and as this serves the pools throughout the day it does get busy and could do with more staff.
Pool areas are kept clean and tidy. Personally cant see why when you have had a drink you cant dispose of it in the bin which are allocated around the pool instead of letting it get blow over and roll around.
The reception staff were great very friendly at check in and check out. if you want a taxi into the centre you just ask them. taxis are around 5 - 10 euros depending on the time of day.