Grupotel Acapulco Playa - Adults Only Reviews

Nice hotel good service and polite and good breakfast staff nice and helpful

It's pretty good. The beach is just a few steps away in front of the hotel. It's very cost-effective in the peak season. Free parking is available on the small street next to it, which is also quite convenient.

In general, well, we have been there for a weekend in winter and perhaps (and it is understandable) not everything is set for when it is cold. We were cold in the room but they quickly helped us and brought us a heater and then a blanket. One negative point is that perhaps the rooms need to be maintained better so that unwanted insects do not filter in🙄 Great staff, we arrived at 10am and we already had our room ready (since check-in is later). They invited us to have breakfast the first day, and I emphasize this point since breakfast is Brutal. For all tastes, if you are vegan or vegetarian there is a wide variety of fruits, cheeses, there are cooks to have a warm tortilla and waiters serving you all the coffee you need. It is a hotel, perhaps because of the time, for older and German people, which was not a problem at all for us. The environment was perhaps a bit desolate since almost everything was closed and to go to the center we had to take a 25-minute bus but except for that, everything was great. We spent many hours in the Spa and the truth is that it was great. They have a very cute bar and great bartenders.

I would always come back

great location, friendly staff, very clean, good rich breakfast, unfortunately no parking

Location, Location, Location!!! This hotel is steps away from the beach and we had amazing views of the beach and sunset from our balcony. The hotel room and grounds were immaculate. The outdoor pool area was excellent. The front desk person that checked us in was AMAZING ( I wish I had gotten his name) He was friendly and provided us with local information on restaurants, shopping and excursions.

Very good hotel. We come here several times a year and we will come back. It's on a quiet location, just behind Balinario 9.

Great service, kind stuff, delicious food, clean and nice rooms, adult only hotel, warm welcome with sparkling wine….

the hotel is very clean, everyone is friendly and nice, at the reception in the restaurant... the view from the room is unreal, on the beach and the sea. we are delighted

The hotel exceeded my expectations. Everything was amazing. The staff, the pools, the location. I enjoyed every single moment. Thank you for everything!

My daughter and I stayed here for three days, and paid a premium price for what I believed would be a premium stay. However it was far, far from that, and we both left feeling very disappointed and let down. On check in, no real welcome or even shown how to get to our room, until we both looked lost and eventually, someone came to help. Our room door was open on arrival, however as the housekeeper was nearby we thought she had left it open. It would later emerge that the door never locked when it was closed. This was repoerted to reception, and was repaired, but no apology. Room was tiny, had no bin or tissues, the balcony and bathroom were bigger. The toiletries dispensers did not work, and the only way to dispense was to remove the insert. The swimming pool was okay, although there was always lots of sand at the bottom of the pool. Spa area, steam room was not working, the stairs into the jacuzzi are really loose, an accident waiting to happen. Food quality was awful, for breakfast the orange juice, was actually squash! Fruit salad was tinned in syrup. The worst part was that my daughter has life threatening food allergies, and at all other hotels we have stayed in {Worldwide), the head chef has always walked round and showed her what she can eat, at every food service. Not here although after a lot of fuss and bother, a chef did show her around, but the reply "MAYBE OKAY", is not good enough or reassuring. It was so confusing and installed no confidence for my daughter whatsoever. On our departure day we checked the time we had to be out the room, was told midday. At 1130 I went up to the room to collect my case and use the bathroom, the card was blocked. I found a housekeeper who kindly opened the room and told me reception always do this ! To make things worse whilst getting undressed a staff member came into the room, said PARDON, Sorry and walked out! I reported to reception, who to be honest could not care less, all I kept getting was okay, okay, but the situation was far from okay. I had to ask for an apology. Requested to see a manager but no management apparently work at weekends. Must be the only hotel I have stayed out where no managers are available to speak too. Perhaps this hotel should only be open Monday to Friday. Absoloutely appalling place. I also stubbed my toe on the decking around the pool and at breakfast our table was never cleared and all the plates were stacked up. I sent e mails to the hotel asking for explanations, all I got was the offer of a generous discount on a future stay. Although I sent a reply, no other correspondance has been forthcoming, so my advice would be I could never reccomend this hotel based on our visit, and the whole management team should hold their heads in shame. The one point is for the lovely housekeeper who let me back into my room.

Beautiful hotel and staff are lovely and speak English well. Rooms excellent. Breakfast amazing. Very clean rooms and comfortable bed and showers have glass doors, no shower curtain.

Noisy hotel. The cleaners started shouting early in the morning, the residents were noisy until late at night. Clean although. Sea view was only a partial sea view on first floor. Food average. The different types of coffee were terribly thin slurs. Very nice personal, good service. Last year we were 2 weeks at HSM Golden Playa, much worthy four star hotel.

We have been coming here for 13 years in a row, and we still look forward to coming back every year again for our summer holiday.