The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive

Health Protected
1 Avenida Norte & Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Quintana Roo 77720, Mexico
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With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.7 mi (10.7 km) from Xcaret Eco Theme Park.Show More
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hotel overview picture
4.1/5Very Good·Cleanliness: 4.2
All 103 Reviews
Amenities
Indoor Swimming PoolOutdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBar
All Amenities
Surroundings
Airport: Cancún International Airport
(55.6km)
Landmarks: Mamita's Beach Club
(267m)
Landmarks: Quinta Avenida
(447m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Master Suite Non smoking
13

Deluxe Master Suite Non smoking

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Electric Fan
Microwave Oven
Private Toilet
Room Details
Check Availability
Deluxe Junior Suite
10

Deluxe Junior Suite

2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Electric Fan
Microwave Oven
Room Details
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Deluxe King Junior Suite
5

Deluxe King Junior Suite

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Electric Fan
Microwave Oven
Room Details
Check Availability

Guest Reviews(103)

4.1/5
Very Good
Verified Reviews
  • Cleanliness4.2
  • Amenities4.1
  • Location4.2
  • Service4.1
mohamad
December 18, 2023
The hotel looks nice, but is very noisy. Specially during mornings when you are sleeping. The restaurant on first floor starts working from 6:30 am and walls are very thin. So you hear lots of noise and hard to sleep well. But still they have good promotions for free messages and other stuff. I recommend getting a room on 3rd floor to have least noise.
Guest User
November 16, 2023
I like it so much that I want to come back again I was satisfied. The food is delicious and I went to another branch. There is also a shuttle that can take you there. It was easy to use and I recommend it.
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Guest User
November 10, 2023
Excellent location and facilities! Like food and care. 👍🏼
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Alexander
December 26, 2023
Clean and big rooms. The hotel is close to fifth ave but quiet at night. Love that they have a filtered water fountain on each floor and refillable water jugs for guests. The Mexican restaurant on the main level is amazing. The all-inclusive option is a great value.
Thomas
December 24, 2023
Incredible stay here and the surrounding area is awesome. Just be careful to avoid the scam artists and tourist traps in the surrounding area and you’ll have an amazing time.
Viktor
December 18, 2023
First thing you want to get if you go on vacation to Mexico is all inclusive services, spacious room with possible ocean view and most importantly a nice sandy beach. This is very important especially if you travel from Canada in winter. Just imagine you arrived and realize that because of questionable attitude of *******, your booking includes only room, so it’s not all inclusive and if you want to get a breakfast, lunch or dinner you have to pay, pay, and pay. Actually, I don’t blame the hotel for the above but ******* because all ******* customers get into the same trap! Shame on you *******! Then you realize that this hotel is located in the middle of very busy and noisy district, so you will hear not just songs but yelling and screaming till 2-3am. Forget about the beach because this hotel doesn’t have one, only the swimming pool on the roof with limited lounges and a very loud music. Please consider this if you want to book this hotel especially through ******* services.
Olga
December 14, 2023
The best thing in this hotel was yoga classes on the roof. Very professional yoga every moning. However rest of the day it was very noisy music on roof and nobody help to undo umbrellas which was very difficult to open. If you leave you umbrella for a while it was closed or stollen by other customers, even if it was a lot of them around standing closed. it is because it was very difficult to open. For me my husband did it every day. Room was clean and spacious. Balcony was nice and large but facing noisy street. Check in was easy and they let us in 2 hours before time which was very nice of them. Pools on the roof were different temperature which was so nice too.
Huong
December 11, 2023
It was our first time in Mexico. We did not know what to expect but the staffs at The Reef 28 made us feel very comfortable and safe. The location was spot on, it was close to beaches, restaurants and shops. The rooftop bar was the highlight of our stay. We will definitely be back and recommend it to our friends and family.
alain
December 11, 2023
Great atmosphere, roof top pool area. Rooms are large, food dining areas. This place is all around top notch.

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children cannot stay at this hotel.

Cots and Extra Beds
Extra bed policies vary according to room type. Please refer to the relevant room type policy. For cot policies, please contact the hotel.

Breakfast
TypeContinental
StyleBuffet
AgeFee
Adult
US$ 10.00 (approx. AU$ 15.36) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4.2/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2018
  • Number of Rooms: 224
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.7 mi (10.7 km) from Xcaret Eco Theme Park.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Services & Amenities

Indoor Swimming Pool
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?

Prices at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?

The closest airport is Cancún International Airport. It is 55.64km from the hotel and approximately a 50minutes journey by taxi.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provide airport transfer services?

No, the The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive doesn't provide airport transfer services.

What amenities and services does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive has the following amenities and services: Indoor Swimming Pool, Outdoor Swimming Pool, Diving.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have a swimming pool?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have fitness amenities?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive has fitness amenities.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive have non-smoking rooms?

Please view the hotel listing for details.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provide breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive provides breakfast.

About This Property

Nearest AirportCancún International Airport
Distance to Airport55.64KM
Average Price FromAUD394
Hotel Star Rating4