Grand Velas Riviera Maya - All Inclusive
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Grand Velas Riviera Maya - All Inclusive

2026 Americas 100 - Luxury Hotels
Riviera Maya, Carretera Cancun Tulum Km 62 Playa Del Carmen, 77710 Riviera, Playa del Carmen, Quintana Roo 77710, Mexico
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Highlights
Ideal location
Sparkling clean
Lots to do
Top local pick
Delicious breakfast
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Amenities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Beach Volleyball
Surfing
Hiking
Sauna
Spa
All amenities
Property Description
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 8-minute drive from El Camaleón Mayakoba Golf Course. This all-inclusive property is 6.4 mi (10.3 km) from Playa del Carmen Main Beach and 7.2 mi (11.5 km) from Maroma Beach.
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9.4/10
Amazing
Cleanliness9.6
Amenities9.6
Location9.4
Service9.2
All 102 reviews
Surroundings
Airport: Cancun International Airport
(49.8km)
Landmarks: Punto Uno
(230m)
Landmarks: Mayakoba
(780m)
Landmarks: Sandos Caracol Aqua Park
(2.0km)
Landmarks: Vivero Los Pinos
(3.0km)
Landmarks: el Petén Park
(3.1km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Zen Grand Two Bedroom Family Suite Nature View

Bedroom 1:1 King bed and 2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Class Grand Oceanfront King Suite

1 King bed
Has window
Free Wi-Fi
Ocean view
Private toilet
Daily housekeeping
Bathtub or shower
Room Details
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4

Nature View Suite Zen Experience

2 Queen bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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12

Grand Class Pool Suite Ocean Front

2 Single bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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4

Nature View Suite with Pool-Zen Experience

2 Queen bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Ambassador Two Queen Suite With Ocean View

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Air conditioning
Minibar
Shower
Private toilet
Room Details
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5

Ambassador Suite Ocean View

1 King bed or 2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5

Ambassador Pool Suite Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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6

Ambassador Two Bedroom Family Suite Ocean View

Bedroom 1:2 Queen bed and 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Guest Reviews

9.4/10
Amazing
102 reviews
  • Cleanliness9.6
  • Amenities9.6
  • Location9.4
  • Service9.2
Average for similar properties in Playa del Carmen
Most Mentioned
Review summary
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Food and Dining: Numerous guests highlight the amazing culinary experiences across various restaurants, including Michelin-starred options and live music performances. The food is described as delicious, and the diverse dining choices cater to all preferences.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 18, 2025
Excellent services, restaurants are amazing..really like the atmosphere in Piaf and Cocina De Autor with live music performance. Spa is an eye-opening with water treatment.
我‍。
November 16, 2025
11月14日早上離開瑪雅裏維埃拉酒店,在這個酒店入住離開時,我發現我的錢夾中少了300左右的美元。事情是這樣的:我入住時是打車到酒店的,我用現金美元付款車費,所以我記得我的錢夾中還有幾百美元,而酒店是全包的,所以入住期間我沒有任何現金消費。早上我離開酒店去機場時因為要打車,我想提前準備好美元現金,當我打開錢包時我發現衹有三十美元了。在入住酒店期間,我的錢夾放在我的包裏,我的包放在酒店房間桌子上。這期間衹有是酒店打掃房間的服務人員可以進入我的房間拿走我錢夾中的美元。因為早上我要趕飛機,我跟酒店人員反映後,沒來得及報警。到墨西哥旅行還是要注意財物、人身安全。
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F‍l‍o‍y‍d
August 18, 2025
So many options and an excellent variety of experiences. Flavors and well made and fresh!
A‍d‍n‍a‍n
August 1, 2025
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
A‍L‍I
July 30, 2025
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact *******. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
M‍i‍t‍c‍h‍e‍l
July 16, 2025
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
J‍o‍h‍n
July 6, 2025
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
I‍v‍a‍n
June 8, 2025
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

Services & Amenities

Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Table Tennis Room
Restaurant
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Free
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2008
  • Number of Rooms: 544
Phone:+52-9848774400
Email:reservationsrm@velasresorts.com
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 8-minute drive from El Camaleón Mayakoba Golf Course. This all-inclusive property is 6.4 mi (10.3 km) from Playa del Carmen Main Beach and 7.2 mi (11.5 km) from Maroma Beach.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a fitness center, and karaoke. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private hot tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Frequently Asked Questions

What is the cancellation policy for Grand Velas Riviera Maya - All Inclusive?

The cancellation policy for Grand Velas Riviera Maya - All Inclusive varies depending on the type of room and booking conditions.

How much does it cost at Grand Velas Riviera Maya - All Inclusive?

Prices at Grand Velas Riviera Maya - All Inclusive change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

What are Grand Velas Riviera Maya - All Inclusive nearby landmarks?

Nearby attractions to Grand Velas Riviera Maya - All Inclusive include Punto Uno, only 230m from your search (straight-line distance) away.

Does Grand Velas Riviera Maya - All Inclusive provide a pool?

Yes, Grand Velas Riviera Maya - All Inclusive has a swimming pool for guests.

What amenities or services does Grand Velas Riviera Maya - All Inclusive offer?

Grand Velas Riviera Maya - All Inclusive has amenities including Shuttle Bus Service.

What are check-in & check-out time at Grand Velas Riviera Maya - All Inclusive?

Check-in at Grand Velas Riviera Maya - All Inclusive starts from 15:00, and the standard check-out time is by 12:00.

Are pets welcome at Grand Velas Riviera Maya - All Inclusive?

No, pets are not welcome at Grand Velas Riviera Maya - All Inclusive.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport49.82KM
Average Price FromVND46653347
Hotel Star Rating5