Serenity Hotel Boutique by Alsol
Select date
-
Select date
1 night
1 room, 2 adults, 0 children
All properties in Playa del Carmen
Serenity Hotel Boutique by Alsol
New to Trip.com
10 Avenida Nte. & C. 40, Zazil-ha, Playa del Carmen, Quintana Roo 77720, Mexico
Show on map
We Price Match
Highlights
Ideal location
Great views
Pets welcomeAmenities
24-Hour Front Desk
Bar
All amenities
Property Description
Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique by Alsol is within a 10-minute walk of Mamitas Beach and Quinta Avenida. This hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.
Show more
8.8/10
Cleanliness8.8
Amenities8.8
Location8.8
Service8.8
All 101 reviews
Surroundings
Airport: Cozumel International Airport
(36.7km)
Airport: Cancun International Airport
(54.9km)
Landmarks: Huichol land Playa del Carmen
(110m)
Landmarks: 5 Av. Nte.
(180m)
Landmarks: Deportivo Mario Villanueva Madrid
(420m)
View on map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Deluxe Studio
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
TV
Wi-Fi in room
Air conditioning (cooling only)
Check Availability
12
One-Bedroom Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
City view
Check Availability
5
Grand Junior Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
City view
Check Availability
3
Studio Deluxe
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
TV
Wi-Fi in room
Air conditioning (cooling only)
Check Availability
5
Junior Suite Twin
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
City view
Check Availability
3
One-Bedroom Corner Suite
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
City view
Check Availability
Hide Room Types
Guest Reviews
8.8/10
Very Good
101 reviews
- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Playa del Carmen
Review summary
Powered by AI
Staff Service: The hotel's staff receives widespread acclaim for their friendliness and dedication to guest satisfaction. Guests note that staff work tirelessly to meet needs and provide service with a smile, enhancing the overall hospitality experience.
Guest User
October 31, 2025
j’ai adoré l’hôtel, la propreté, la grandeur et luminosité de la chambre! je reviendrais
Translate
Megan
July 11, 2025
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
Kelly
June 26, 2025
Very poor customer service! The ******* add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Andrew
June 21, 2025
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Meredith
April 14, 2025
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
Verified traveler
April 16, 2025
Will stay there again
We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it !
Memory
April 13, 2025
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th.
Negative- the generator needa to be vented. Fumes come up from the basement/parking garage.
We wouod definitely stay here again!
Michael
March 27, 2025
Quiet, clean, comfortable, excellent service.
Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.
Services & Amenities
Most popular amenities
24-Hour Front Desk
Bar
Bar
More Amenities
Front desk services
24-Hour Front Desk
Food & drink
Bar
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: 00:00–12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast not provided.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$ 85.86 (approx. AED 315.41) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs
Fee: US$ 20.00 (approx. AED 73.47) per pet per day
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2020
- Number of Rooms: 30
Phone:+52-984-1476530
Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique by Alsol is within a 10-minute walk of Mamitas Beach and Quinta Avenida. This hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge) and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge) and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Frequently Asked Questions
What is the cancellation policy for Serenity Hotel Boutique by Alsol?
The cancellation policy for Serenity Hotel Boutique by Alsol varies depending on the type of room and booking conditions.What is the cancellation policy for Serenity Hotel Boutique by Alsol?
How much does it cost at Serenity Hotel Boutique by Alsol?
Prices at Serenity Hotel Boutique by Alsol change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.How much does it cost at Serenity Hotel Boutique by Alsol?
What are Serenity Hotel Boutique by Alsol nearby landmarks?
Nearby attractions to Serenity Hotel Boutique by Alsol include Huichol land Playa del Carmen, only 110m from your search (straight-line distance) away.What are Serenity Hotel Boutique by Alsol nearby landmarks?
Does Serenity Hotel Boutique by Alsol have breakfast?
No, Serenity Hotel Boutique by Alsol doesn't provide breakfast. Does Serenity Hotel Boutique by Alsol have breakfast?
What are check-in & check-out time at Serenity Hotel Boutique by Alsol?
Check-in at Serenity Hotel Boutique by Alsol starts from 15:00, and the standard check-out time is by 12:00.What are check-in & check-out time at Serenity Hotel Boutique by Alsol?
Are pets welcome at Serenity Hotel Boutique by Alsol?
Yes, pets are typically allowed at Serenity Hotel Boutique by Alsol, but it's always best to call ahead to confirm.Are pets welcome at Serenity Hotel Boutique by Alsol?
About This Property
| Nearest Airport | Cozumel International Airport |
|---|---|
| Distance to Airport | 36.72KM |
| Average Price From | AED679 |
| Hotel Star Rating | 4 |