Hotel Kay Adults Only

dont stay here, does not look anything like the pictures. Hotel is run down, we had to stay at a different hotel the 2nd night. no roof top, no pool, might be the ****est hotel i have ever stayed at.

Location is the only good thing about this hotel and it's a plus for them by default. Absolutely disgusting rooms. Filthy bathroom, toilet tissues from previous guests still on the bathroom floor, curtails torn, linen thread bare and not even matching sets, pillows small and old and lumpy and only 3 on the bed. I could go on. When we complained and asked for a refund we were told to go thru our agent. The staff continually fobbed us off to staff on the next shift. Everyday we asked for the room to be cleaned properly. It never was. Pool was in the hotel over the road and looked less than inviting Also told we had to pay city tax of 168 pesos....I don't think so! We were shown another room which was smaller and equally ill equipped. Unfortunately we were here at peak time and could not move anywhere else.

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay