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The room was functional, quiet, and well located. It was in the old city within a very short walk to the historic homes. The restaurants and walking street in the new city were about 5 minutes walk down the steep hill. There isn't much else that is memorable about it, though. It's a fairly smallish room, but fine.

Worst experience ever!! I don’t even understand how this place got so many rave reviews. No elevator, no restaurant, no lounge. We stayed on the 4th floor, all steps. We had a balcony, thank goodness because the view was beautiful. The only positive thing about staying here. Breakfast needs to be chosen when you arrive. You can either choose restaurant or room. We chose restaurant. When we arrived at our slotted time of 9 am for the restaurant, we were told to sit outside because there’s no room in the restaurant. It was cold and windy. The food was cold too. The bathroom smelled like sewage. Omg! Don’t stay here, it’s awful!!!!!

Very welcoming team, well designed boutique hotel, great location in the old city, parking included and excellent chiqky breakfast. Quiet amd well designed rooms, all new. We recommend.... would love to come again in the future 😍🤩🤩🤩

It’s hard to imagine how a pocket boutique anywhere could be better. We loved it! Six stars! Location: Near the crest of the historic Old Town, a stone’s throw from the Roman theater, you pass under a spindly boom pole setting the tone that you are entering a special gated community. (Just tell the watch person you are a hotel guest.) Décor: It really is an art gallery. Original paintings by contemporary Bulgarian artists are installed throughout. The little breakfast/refreshment keller has catalogues and books about them. The rooms are few enough that you have the sense of staying in a private home. And the wonderful blending of historic, quirky and contemporary touches results in a delightful envelope of character. Barely open two years, it has the assured demeanor of a comfortable longtime resident. Rooms: We stayed in a Deluxe Room on the top floor. What fun to lie in bed gazing at the stars through matching skylights with electronic controls for the shade and shutter on each side. Good storage, outlets, and sitting space. Bathrobes, luxurious Etro amenities, sleek fittings in the bathroom. A small balcony gave us a view over the city. We took a full, leisurely room service breakfast. Service: The door opened to a warm welcome, a full rundown of the routine, and a chance to pre-order breakfast. Checkout was equally friendly and efficient. There is no elevator, but the evening manager carried our bag up when he showed us the room. Surroundings: Although not immediately obvious, street parking is easy; the historic mansions from various periods are an architectural delight. But be aware, the cobblestone streets are serious; it’s no place for heels! Finally, a note to snobs: Until we checked out, I had no idea I had just stayed at a Best Western. If The BW Premier Collection is an example of their latest foray, I’ll be looking for more stays with them. Bravo!