Grand Hyatt Kauai Resort and Spa

Thank you for the service. I would never forget about this day.

Our first floor, ocean & garden view was delightful. We could see the Luau from our lanai. We enjoyed meals at Ilima Terrace (Eugene & Tom or Tim? were great!), also meala at Stevenson's Library, poolside, and, best of all, Tidepools (where Clark & Ridge served us wonderfully). Ben at the front desk helped us so often, too. The complimentary champagne (celebrating our 50th) was so lovely! Mahalo. I enjoyed hula lessons and lei making with Moani so very much. I was sad that the Hawaiian history & culture movie was cancelled but that was my only disappointment. Having the sunrise walk cancelled was not a problem; I took my own walk alone...very peaceful. Poolside for me is heaven on earth. Thank you (and everyone else) so much for making this place my eternal "happy place."

The Hyatt property is beautiful! The pools are amazing, but the restaurants are limited and not kid friendly. The view terrace restaurant was horrible! My husband and I sent our food back it was so bad and the service was awful. We were very disappointed in how rude all the food staff was to us. The Hyatt staff was kind and friendly though. The beach front is great, but too rocky and waves to go in it. I don’t think we’ll stay here again.

Stunning resort in an even more stunning location. Super expensive, so you just have to decide whether it’s worth the money or not. We stayed for 6 nights. Would likely only stay for 3 next time and split it up a little. Pros: - probably the best place on the island to stay. The island itself is hands down fabulous. - 5 min drive to a few nice restaurants like Brenneke’s, Keoki and Isola Cucina. - loved the lagoon. Nice to hear the ocean but still be in the resort. The whole pool area is really excellent from the fun lazy river to the lagoon. We are a family of four with a ten and twelve year old. The pool options were great for us. - pool waiting staff were really good, particularly Ian and Katelyn. - beds were really comfortable. All of us slept really well. Cons: - really over priced, particularly evening dinner options for families - room was okay. Nothing wrong with it but just needs upgrading, especially bathrooms. - no matter how many times we asked for shampoo and conditioner, they did not replace it. Not ideal when coming in from the beach. Gave up and bought some. Small things that were more an inconvenience, but definitely didn’t spoil our stay. Overall, we would definitely stay here again.