I am on day four of a six day visit to the hotel. From my arrival to Palma where the taxi driver organised by the hotel met me wi5 a smile, everything has been wonderful, check in was quick and easy, local information given to me and Raquel explained the keys and different entrances to the hotel. I was allocated room 4 , a beautiful room overlooking the garden. Large sized room with a good size bathroom and every need addressed. The beds are very comfortable and the linen of excellent quality. Tea making facilities, a mini fridge and all you could need. As it is so hot I asked for a fan and was given one immediately. The wifi I found a little slow but no problem, I was given a booster for the room and it is fantastic connection which allows me to work when needed. breakfast is in the garden, fresh produce, delicious yoghurts and fruit, all you can eat and cooked breakfast also if you wish. The staff are professional and friendly and nothing is too much trouble. Anna the owner is lovely, her sister Gemma is polite and so friendly and their two little dogs lovely and no annoyance at all. The garden is an oasis , clean well maintained pool, plenty of sun loungers, beds, swing seats, shelter from the sun. There is a summer house, with hot and cold water, drinks all laid out for guests.I am staying half board and the restaurant is very well managed by Eduardo and the food delicious. I highly recommend the warm goats cheese salad and lots more. It is situated in a quiet area but only a few minutes stroll from the main square. This is my first time to travel alone and so I would say I found the perfect place to do this. Guests are friendly also. I can not say one negative thing about this hotel, the staff or the place Poloenca a beautiful old town .