Holiday Inn Port Arthur - Park Central by IHG

I prefer the rooms before the renovations

Very disappointed

We were pleased with our room and cleanliness, we booked however for the in house bar and restaurant, we arrived to find Bar was closed , our new years eve plan went to plan B.

Hotel room and staff were great. It’s was a pretty noisy and rough crowd though. By looking at all the work boots in the hallway, there were a lot of construction workers staying there. Unfortunately, my room was on the first floor and close to the lobby and bar. Lots of loud talking and music up and down the hall and in the rooms all throughout the night. The smokers congregated by the front door and were very boisterous. Maybe they should make a smoking patio around the corner of the building. I finally just got up at 3:30am and went to work early. No rest was to be had.

Room was in good conditions; service was not complete done just one day, microwave door was stuck so could not be used.

Room was in decent condition. When we got there the room was locked from the inside which gave us pause. This room was “outside” and the room had a lot spiders and different bugs. The room smelled funny but overall it was a good room and did its job.

Clean rooms...the breakfast and dinner were so good..the pool looked clean and the beds were comfortable

Customer service was superb I do belive her name was Katie or Katie it definitely started with a K. Her shift was Oct4th she got off at 11pm. She answered every question wothout hesitation and was delited we were there. It was our family reunion and her attitude and attention was outstanding. Property very nice clean and updated. Will make this our annual stay. Price through ******* was great. Thanks

The room is amazing I was upgraded and staff is incredibly kind