Avillion Admiral Cove Reviews

Response from Property: Dear Ms. Shida Khamir, Thank you for taking the time to share your feedback with us.We are pleased to hear that you found the room spacious. However, we sincerely apologize for the shortcomings you experienced during your stay. The unpleasant odour upon entering the room, likely related to ventilation or dampness, is certainly not acceptable and we regret the discomfort it caused.We also apologize for the issues regarding the bed linen size, the absence of a bathroom ventilator, and the dim bathroom lighting, all of which affected your overall comfort. Your comments have been shared with our housekeeping and engineering teams for immediate review and necessary corrective actions. Additionally, your feedback regarding the need for refurbishment is well noted and supports our ongoing improvement plans.Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with a more pleasant experience.Warm regards,Hotel Management Team

Response from Property: Dear Valued Guest, Thank you for sharing your feedback with us.We’re glad to hear that you were satisfied with our service and found the breakfast acceptable. However, we sincerely apologize for the issues you experienced with cleanliness, particularly in the common areas. Your comments have been shared with our housekeeping team for immediate review and improvement.We appreciate your honest feedback, as it helps us enhance our guests’ experience, and we hope to welcome you back for an even better stay in the future.Warm regards,Hotel Management Team

Response from Property: Dear Mr. Aizat, Thank you for sharing your feedback with us.We are truly sorry to hear that the room you received did not match what was advertised, and we understand how disappointing this must have been. Please accept our sincere apologies for the shortfall in meeting your expectations. This is certainly not the experience we aim to provide our guests.Your comments have been shared with the relevant team for review to ensure clearer communication and better alignment between our room descriptions and the actual guest experience. We appreciate you bringing this to our attention, as it helps us improve.We hope you will consider giving us another opportunity in the future to provide you with a more satisfactory stay.Kind regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for your kind review and for choosing to stay with us at Avillion Admiral Cove.We are delighted to know that you enjoyed your stay and appreciated the beautiful seaside view. Our location by the sea is indeed one of the highlights of the hotel, and we are glad it contributed to making your stay a memorable one.Your positive feedback is truly appreciated and serves as great encouragement for our team to continue delivering pleasant experiences for our guests.We look forward to welcoming you back again in the near future for another enjoyable stay.Warm regards,The Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us improve the experience for all our guests.We are glad to hear that you found our team professional and friendly. However, we sincerely apologize for the maintenance issues you encountered, including the toilet door locks and the condition of the sofa. This is not the standard we aim to deliver, and we regret that it affected your stay.Please be assured that our maintenance and housekeeping teams have been notified immediately so these matters can be addressed promptly.Regarding beach access, while we do not have a private beach on-site, there is a public beach that guests can conveniently access from the hotel. We also appreciate your suggestion about improving the road path towards the beach for safer and easier access. Your input is valuable, and we will certainly review this with our management team for future enhancement.Thank you once again for your thoughtful feedback. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Warm regards,Hotel Management Team

Response from Property: Dear Valued Guest, Thank you for your feedback! 😊We’re glad to hear that your check-in process was smooth and that our reception team was quick to assist you. Providing efficient and friendly service is always our priority, and we’re happy it made a positive impression.We look forward to welcoming you back soon!Warm regards,Hotel Management Team

Response from Property: Dear Valued Guest, Thank you so much for your lovely feedback! ❤️We’re delighted to hear that everything met your expectations and that you had a satisfying stay with us. Your kind words truly mean a lot to our team and are a great encouragement to continue delivering the best possible experience.We look forward to welcoming you back again in the future. See you next time! 😊Warm regards,Hotel Management Team