Guest User
January 12, 2023
A very disappointing visit. We ordered the 'hooked' banquet to share. My wife is a coeliac and talked to the staff when ordering who went back to the chef and explained that they would grill the fish, pan fry the squid and provide sweet potato fries instead of normal chips. All really impressive. 45 minutes later, the food was delivered with bread, battered fish and crumbed squid. Pointed this out to the wait staff who were very apologetic and promised to get out another serve. 15 minutes later, it came out still with a crumbed squid on the plate. They must've removed the 'old food' and replaced with grilled and fried food but not removed it all. My wife took it back, asked for our money back and we left. The food looked amozing and the hotel itself was OK. This experience though is a sad reflection on them. They new she was a coeliac and yet didn't fix the problem. Once is a mistake that they were going to fix. Twice was unacceptable.