Comfort Inn & Suites Sombrero

As soon as we opened the door we were hit by the smell of cigarette smoke.  It was obvious that shower had not been cleaned as there were many thick, black hairs on the walls and all over the soap holder & shampoo/conditioner/body wash bottles.

Great customer service on checking in and out. The swimming pool was well used and enjoyed by other guests.

Very basic hotel with the necessary amenities provided for those who has no intention of lingering in the room during the day, but merely for a comfortable bed.

Room is nice and clean. There is no lift to access the second floor. If you are staying with family in a second-floor room, you will need to carry your luggage upstairs, which can be difficult.

Room and overall access of the venue was below standard, considering I had booked into an accessible room in an apparently accessible hotel. Several safety issues during stay, resulting in one fall from wheelchair.

We booked a standard room for 2 nights but was given a Queen superior room no 37 on first floor in front of swimming pool (staff advised it's recently renovated). Clean room and bathroom with microwave, tea coffee and ironing board. Few issues to highlight. Major issue was like a jack hammer noise for 10-15 sec thru the rear wall of bathroom whenever someone probably take a shower in other room. Felt even late in the evening and few times in the morning as well throughout our stay. Front door and bathroom doors doesn't close properly. We noticed our front door was unlocked (after our room was cleaned) when we arrived after our day trip. The door or door closer needs adjusting. Need to pull/push the door to close securely. Same with bathroom door but doesn't close at all. Toaster needed replacement. Feel some cigarette smoke in the room as there seems to be a smoking area under the stairs next to this room. All these issues have been notified at the reception at check out. For us noise issue was a big issue. Probably wouldn't stay again.

Nice clean rooms. Very noisy. Could hear talking and TV all night so not much sleep had!

Pleasant and helpful. Room was clean and safe. Free parking good to have.

Had an enjoyable two night stay, however the wi-fi performance was intermittent at best.