To start with a positive, they provide free water (as with all hotels on the Galápagos) and they gave us breakfast early when we had a trip planned. However, they overcharged us for our stay and items went missing. We booked through ********** were quoted a price, they decided to overcharge us by $58, even though we clearly had the price in an email. They told us that ********** had made a mistake and it wasn’t their problem. We’ve contacted this travel agent but realistically we will have to raise an indemnity with our bank, which we know will mean refunding the whole of the amount in the first instance rather than the $58 discrepancy, but as we tried to be reasonable without success, we have no choice now. The other issues is that we had toiletries stolen. Creams and shampoos were taken and replaced with water and the bathroom soap they provided (you could tell easily by the smell and consistency) rendering them useless. We wish the stuff had been stolen but at least not ruined. We told the woman on the front desk, who didn’t seem surprised but also did nothing about it. When we later asked what had been done, she just told us that the cleaners told her they hadn’t taken anything. I’ve attached a couple of photos of some previously white cream. Later that day, we saw the young girl that we believe took our stuff, laughing and skipping as she went into each room to ‘clean’. Btw the floors were filthy! We also felt pretty unwelcome here, whereas this was not our experience in the other hotels on the islands.