Hotel Lanzarote Village

Firstly I’d like to start by saying that the staff were all great. Myself and husband were poorly while there and reception were amazing, management were also great and all of the waiting on/bar/maintenance and cleaning staff were great. The room was spotless and comfortable too. The only things that let the hotel down were the food, lifeguard and entertainment. The food was very bland and repetitive, it was hard to make a meal out of the selection. As an all inclusive customer, I understand that premium spirits are not generally included. However, the drink menu shows the cocktails that are available to AI next to the price for regular guests. What it doesn’t show is that the available all inclusive cocktails are pre made with cheap ingredients and even served differently. The menu just says included so it should be exactly the same drink as the half board guests get! This is the same with all drinks. When I asked about it, I was told that it is because the half board guests are paying for their drinks! My response, we have paid for them, we paid a lot of money extra to be all inclusive. We shouldn’t be treated differently. We don’t drink a lot and would expect that a four star hotel would not treat you any less than half board guests just because we paid upfront for our drinks, The life guard may as well have not been there. For the majority of our stay there were two different lifeguards. They sat under a tree in the far back corner of the pool area handing towels out, the pool wasn’t even in sight for them so god forbid something would have happened because they wouldn’t have been able to see! On the last few days the regular lifeguard returned and sat right next to the pool and didn’t take his eyes off it. We didn’t stay in the hotel much in an evening as the entertainment was dreadful. The same acts played in the same order for two weeks, and having seen other acts on the island, I feel that the hotel chose the lowest grade of entertainers they could find. We have stayed here three times previously with large family groups on holidays totally over £20,000. Sadly, with the food and entertainment deteriorating like it has, this will be our last stay! The hotel has the potential to be amazing. Note to management: not everyone that is all inclusive is there to get drunk. Some of us would like some quality drinks just like the half board guests. If menu says a cocktail is included then it should be exactly the same as the other guests get.

Huge room with separate lounge area, bath & separate shower. Large balcony with 2 x sunlounger, table & 2 chairs. Cleaned daily & towels changed. The grounds, communal areas & pool/jacuzzi were immaculate and we never had any problems finding a sun lounger at any time of the day. The restaurant was a hit or miss, large salad bar, cheeses, meats, as a vegetarian I can't comment on the quality of hot options, but there was, steak, fish, pork, chicken, meatballs over various nights. The vegetarian options were not huge but I always found something to eat. The restaurant is strange, no-one takes your room number on entry, you literally enter sit down and someone will come and take your drinks order (if you are lucky), on several occasions we were not approached until almost finished or we had to ask several times for water. The pool bar only severed basic drinks, spirits, beers & juice, no cocktails (you have to wait till cocktail bar opens at 6pm) - these are then pre made and poured from cartons. There are hidden costs at the pool bar & lounge, not all drinks/food is included on all inclusive, which I find quite strange. The hotel is in a great area close proximity to the beach with shops in either directions. The reception staff were not particularly friendly when approached, and it seemed like everything was a chore. We were given access to our room early when we arrived, however we were unable to keep our room or pay for another upon departure. With a late flight and a child this was not ideal. We showered in the sauna area, where we had to wait in a queue as others also had to shower and there was only one shower. Perhaps a booking system to this might have been better or allow access to a room for an hour. Overall we had a relaxing time. However, unlike many others I spoke to who do return to this hotel, I probably won't. For me, I just didn't feel the vibe. I will, however, return to Lanzarote and try somewhere different.

We stayed here for my husband’s birthday and once again we thoroughly enjoyed ourselves. Check in was smooth we opted for the safe - 10€ deposit and 2€ a day… you get a little pack with your meal times and the wifi code. The food hall isn’t massive by any means but there’s plenty of choice admittedly I’m a fussy eater and I was more than happy. The pool bar has nuggets burgers and a range of sandwiches . The pool itself is a good size with plenty beds surrounding it. We arrived at 1600 and still plenty beds to choose from. We had no issues getting beds and there was no reserving that we saw… The water is salt and was absolutely freezing I don’t care what anyone says Room was very spacious and certainly very clean. The cleaners went in everyday and freshened up with new towels and bed linen. On the 11th we had birthday cards on the table when we returned after lunch there was a lovely bottle of cava and 2 glasses. What a lovely touch The walk to the start of the main ***** is approx 15mins at a leisurely pace, you can get the bus for 2€ or take a taxi for not much more. This is the 4th time we have stayed here and will definitely be back.

Wow what a holiday! We have just today come back from this hotel and we loved every minute of it. The atmosphere, the staff and overall experience was fantastic. We went all inclusive and the food was plentiful and we found a great variety to suit even the fussiest of eaters... myself! We did also eat out and the area that the hotel is situated is stunning. The hotel is beautiful, very clean and well maintained. Sun loungers were plentiful and no sun bed wars which is a massive plus especially in the school holidays. We had a junior suite and it was beautiful. Great to have a separate area from the kiddies . The ladies who did the pool entertainment were top notch. Reception staff were always welcoming and friendly. We have already booked to go back next year which shows how much we enjoyed our stay.

Went to Hotel Lanzarote village for 10 days . The hotel is so clean, the staff are all lovely and helpful, the food is nice a lot to choose from. Lunchtime you can eat in the main hall or at the pool bar where they do a snack menu with toastie’s, hot dogs etc….. Selections of drinks and ice creams. In a great location 15/20 min to the old town which has, bars , restaurants and shops. The beach is literally a 2 min walk. There is a little shop with an amazing lady that works there and a supermarket just down the road. The cleaning staff do a great job our room was cleaned every day, clean towels everyday and we was given a bottle of water for our room. This hotel is great for anyone who is disabled, easy to get around the hotel, there are lifts, roman steps with a hand rail in the middle of the pool, there are accessible rooms which are great, walk in shower with a shower chair, hand rail for the toilet, they even have put out rail in the wardrobe which go down to wheelchair height They have disabled toilets too. Would honestly come back to this hotel amazing. The only thing I would say is the entertainment in the evening isnt overly great but don’t let this put you off the hotel as for us that didn’t ruin our holiday. Thank you xx