Crown Paradise Golden All Inclusive Resort - Adults Only

I booked a honeymoon suite and got a regular room upon arrival. I went to address the issue showing them proof of what I paid for and they didnt seem to care nor help us with that issue. The room I got was very outdated showing some signs of wear. Paint to cover the cracked walls and mold. My room had more view to the buffet and pool than it did the ocean.. the only good thing here is the bellman services. They're all great. The other staff seemed to rush us out the buffet we paid for all inclusive but this place was not worth it. Definitely not coming back nor recommend this not even to an enemy. Thanks to Trip.com and their fast customer service they reimbursed me a fair amount for me to just suck it up and hang in there till check out. I will never book this place again. Trip.com was very helpful.

The place has seen better days. Many of the photos shown in ads on Facebook and Trip.com are heavily edited, because the hotel itself is much more run down in person. For $250 CAD for one night, I expected working air conditioning. The air conditioning was broken in my first room, so I requested a different room, but the second room was only slightly better. I visited two rooms, and each one had something different that was broken. I also met other guests in the hallway who said their air conditioning was not working either. The snack bar was underwhelming, the free drinks were nothing special, and both the dinner and breakfast buffet in the main outdoor dining area made me wish I had eaten somewhere else. The hotel promotes all of its restaurants and bars, but it felt more like a facade. The English pub was basically a red-painted door, no air conditioning, some lights, and a pool table. The other restaurants looked very similar to one another. I also had to wait 1.5 hours after check-in time to receive my room. The staff were wonderful, and I appreciated their service, but I would not stay here again, at least during the off-season.

Likely not to stay there again

My stay at Crown Paradise Golden was unfortunately a mixed experience. When we first checked in, the junior suite room was extremely hot, and the A/C wouldn't cool below 79 degrees. It made it very difficult to sleep, especially after a long day of traveling. The room design was also odd. The bathroom had see-through glass, offering very little privacy, and the toilet was positioned facing the bed, which felt uncomfortable and awkward to me. Thankfully, Tino at the front desk was incredibly helpful and went above and beyond by moving us to an oceanfront room. The upgraded room was much larger, had better airflow with additional fans, and offered a beautiful view that significantly improved our stay. However, the oceanfront room wasn't without issues. The shower had no curtain or door, causing water to splash all over the bathroom floor every time we showered. The biggest disappointment was the food on the adults-only side. The buffet was below average and lacked the quality I expected from a resort. However, when we ate at the family-side Crown Paradise buffet, the difference was night and day. The food there was absolutely fuego—much better variety, flavor, and overall quality. The staff on that side were also outstanding. A special thank you to Daniel, who worked at the entrance. He consistently went above and beyond to make us feel welcome and taken care of throughout our stay. Employees like Tino and Daniel were the highlights of the trip and helped make up for a lot.

NO A/C I repeat there is NO A/C. Their food options sucks. Roaches on the floors and other insects in rooms. Their drinks have little to no alcohol you can’t taste it at all. Sky pool was filthy as well.