Iberostar Selection Playa Mita

The staff were amazing. Friendly, professional, helpful in every department. This hotel survives solely on the hard work of every member of staff. The rooms are horrible. For a so called 5 star resort they ate disgusting and are in serious need of refurbishment. Our bathtub was peeling and had mold around the fixtures. Everything just felt very old and used. The food is good, but the labelling needs improving. I have a dairy allergy and it was great to see the labels that were there advising of ingredients, but not every item was labelled (maybe 1 in 4) and so I couldn’t risk trying something without a label, which was the majority of things. I mostly stuck to salads, which were delicious and fresh.

They don’t have paper cups, water bottles, coffee service. Very inconvenient to get morning coffee to your room.

It's all good until something doesn't work. We've been here many times. 2014, 2016, 2021 and now 2025, just to see the hotel deteriorate. The elevators are either broken, have semi-open panels that let you see the cabling and electronics on the inside, or make very concerning noises. We've always accepted the pool increasingly deteriorating as we are more interested in the sea, and the location is stunning. Our nightmare started when we came back from the evening show to realise our AC was not cooling the room at all. First call placed around 22:00 and the concierge insisted that we closed the balcony door which I assured her many times that it already was. She said that she would send someone over. Half an hour later and I called to ask how much longer and found myself talking with someone else who told me that he didn't know what I was talking about as the nice lady I talked to earlier finished her shift, presumably without informing anyone. They tried to remotely switch the AC off and on a couple of times which didn't work. A technician finally came to have a look and said a part needs to be replaced and that will not happen until at least tomorrow. By that time it was already around 00:30 and we were still sitting in an unbearably hot room with an exhausted 6 year old! We were finally in a new room at ca 01:30 in the night only after getting seriously upset with the front desk. No apology or compensation was offered at the checkout the next morning...

This property exceeded my expectations. Family friendly hotel they have activities all throughout the day for littles and adults. The rooms are well maintained the only complain is I wish the beds were a bit bigger a little outdated. Other than that we had a great time and will definitely go back.

I booked this hotel based on the reviews and the Iberostar brand, but it was honestly a big letdown. The room was cleaned well every day. Housekeeping did a great job and the room was always spotless. But everything else was disappointing. The buffet was the same every day, super bland and boring. The à la carte restaurants were terrible. I’ve stayed at many all-inclusives, and this was hands down the worst food I’ve ever had. The steakhouse served meat I couldn’t even chew, and the staff were rude. At the Japanese place, the sushi was hard and dry, and the teppanyaki was completely burnt. After that, I didn’t bother with any more restaurants and just stuck to the buffet, which didn’t help much. Room service was basically just food from the buffet. There’s only one pool and it was always packed. No bottled water in the room, so you have to go get water yourself. Towels were old, thin, and rough. They seriously need to be replaced. Entertainment and activities weren’t worth watching. Only good things were the beach taco bar and the ice cream by the pool. Ocean view from the room was nice. Some staff were friendly, but others were cold or rude. It really was hit or miss. This is not a 4.5-star resort. More like a 3.5 at best. I expected more from Iberostar. If you have other options, pay a bit more and stay somewhere else.