Crowne Plaza Putian

Crowne Plaza Putian Reviews

Crowne Plaza Putian

No.85 Lipu Road, Zhenhai Street, Licheng District, Putian City, Fujian Province, P. R. China, Licheng District, Putian, Fujian, ChinaView Hotel Details
Crowne Plaza Putian
Crowne Plaza PutianCrowne Plaza PutianCrowne Plaza Putian
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Crowne Plaza Putian

9.3/10
Very Good
644 review
Verified reviews
Location9.4
Amenities9.3
Service9.0
Cleanliness9.4
Filter by:
Sort by:
All reviews(644)
Positive reviews(631)
Reviews with photos/video(232)
Friendly front desk staff(86)
Secluded lake view(60)
Clean pool(49)
Great swimming pool(49)
Delicious breakfast(42)
Well decorated(32)
Well designed(31)
Excellent room layout(14)
Negative reviews(13)
Jacq Jacq Neo
Deluxe Lake View King Room
Stayed in Aug 2025
Couple
5 review
8.0/10
Very Good
Posted on Oct 8, 2025
The lake view room is the top reason for the good review. We happened to be there when there’s a dragon boat race and the drumming started around 7 am. The service in this hotel is unlike the bigger cities, so don’t expect much help with the luggage. There’s nothing much within the vicinity. However a 14-minutes walk will take you to a neighborhood area with many eateries. The hotel is very new and the Toto toilet bowl is my favorite.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇莆田皇冠假日酒店並分享您的詳細體驗。很高興湖景房和酒店的設施,特別是您提到的TOTO智能馬桶,為您帶來了舒適的感受。關於您提到的服務和周邊設施問題,我們非常重視。您的反饋對我們改進服務流程、提升賓客體驗至關重要。我們已將您的意見轉達給相關部門,並會認真研究解決方案。再次感謝您的坦誠反饋。期待有機會再次為您服務,讓您體驗到我們的進步。祝您生活愉快!
ID66
Deluxe Lake View King Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 17, 2025
Nice and clean hotel with wonderful view
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可與好評。我們始終致力於為每一位賓客提供整潔雅緻的居停環境,讓您在舒適的氛圍中感受周邊景緻的美好。您的肯定是我們不斷提升服務品質的動力,期待未來能再次為您帶來愉悦的入住體驗,祝您生活愉快!
zoey_zyZY
Superior Queen Room
Stayed in Sep 2025
Couple
4 review
10/10
Outstanding
Posted on Oct 5, 2025
nice✨
Response from Property: 尊敬的賓客,您好!感謝您選擇莆田皇冠假日酒店,並且給予我們好評!很開心看到您在酒店度過一段愉快舒適的居停時光,並對我們的服務、衞生等給予肯定。為您打造温馨舒適、盡善盡美的居停體驗,是我們全體員工一直以來致力追求的目標與方向,我們會繼續再接再厲,為到來的賓客奉上更多優質體驗,助力賓客旅程盡善盡美。再次感謝您的好評,恭候您的再次光臨!祝您生活愉快
Zhuangzhuangchibuqiliulian
Superior Queen Room
Stayed in Aug 2025
Business traveler
87 review
10/10
Outstanding
Posted on Sep 13, 2025
The hotel is beautiful and spacious, with attentive service. The staff were all very friendly, and every visitor to the lobby was greeted. The only downside was the noise level downstairs, especially from the construction site. Even sleeping in was impossible, as I was constantly disturbed. The earplugs provided by the staff were useless, which was a significant negative. Everything else was quite good. Check-in was quick and efficient, the explanation was thorough, and the interior was pleasant. Aside from the noise, everything else was satisfactory, and I give it a good review. Keep up the good work; it's not easy for a new hotel, and I hope it keeps getting better.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your stay experience despite your busy schedule. Your appreciation for the hotel's overall environment, service details, and check-in process is a key driver for us to continuously improve our service quality. We sincerely apologize for your feedback regarding the noise from the construction site downstairs and the ineffectiveness of earplugs in improving your sleep experience. This indeed affected your comfort. We have reported this issue to the relevant departments and are actively communicating and coordinating noise control measures. We will further evaluate and optimize soundproofing measures and sleep assistance services to create a quieter resting environment for every guest. Your understanding and encouragement mean a lot to us. As a new hotel, we take every suggestion seriously and continue to improve our services. We look forward to serving you again in the future and providing you with an even better stay experience. We wish you a happy stay!
M10052****
Superior Queen Room
Stayed in Jul 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Sep 1, 2025
The hotel is very new, and the lake view room has a great view. It's just that the lobby was a bit hot when checking in, and it would be better if the air conditioning temperature was lowered. The person who checked me in at the front desk was very welcoming, and after checking in, he also introduced the swimming pool and gym. I will come back next time if I have the chance.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your stay! We are truly delighted that you appreciated our new facilities and the lake view room. This is a great testament to our service and environment. We are also very grateful for your feedback regarding the lobby temperature upon check-in. We have immediately provided our operations department with the suggestion to lower the air conditioning in the lobby. We will continue to optimize the comfort level in public areas to provide you and other guests with a more pleasant stay. We have also shared your appreciation for the front desk staff. Their enthusiastic service and detailed introductions to facilities such as the pool and gym are a testament to our commitment to providing a superior guest experience. We look forward to welcoming you back and will provide you with even better service to create a more memorable stay!
M51817****
Superior Queen Room
Stayed in Jul 2025
Business traveler
37 review
10/10
Outstanding
Posted on Sep 9, 2025
Hahaha, it's okay, it's okay. This hotel is great. There's a convenience store, a barber shop, a coffee shop, and a milk tea shop nearby. All in all, it's great. You can get all your daily necessities without having to go out. Takeout is also quick, and you can get everything you need. There's even a robot that delivers directly to the upstairs level, which is a great service. The front desk service is excellent, with everything you need like welcome water and fruit. The rooms are fully automated, which is a nice touch. Since the hotel is new, everything is pretty good overall. Ordering food is also easy, and it arrives within half an hour. Highly recommended.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience and for your high praise and recommendation of our hotel! We are honored to provide you with a convenient and comfortable accommodation environment. Whether it's the convenient amenities like nearby convenience stores, barber shops, and coffee shops, the efficient food delivery service, the thoughtful robot delivery service, the welcoming front desk, the fully automated guest room facilities, or the hotel's brand-new hardware, all these are the details of our dedication to enhancing the guest experience. Your satisfaction is our greatest motivation. We have shared your positive feedback with our team and will continue to optimize our service details in the future. We look forward to bringing you another excellent stay! We wish you a pleasant stay!
Bukaihuochedetuomasixiansheng
Superior 2-bed Room
Stayed in Jul 2025
Other
20 review
10/10
Outstanding
Posted on Sep 9, 2025
My stay at the Crowne Plaza Putian was a fantastic experience! The front desk was incredibly welcoming. The check-in lady was quick and friendly, and the guy next to her even offered us their signature lychee water, which was refreshing and refreshing. We had a lot of questions, and the front desk staff patiently answered them with a friendly and professional attitude. Hehe [Doge] The hotel's recreation center on the 6th floor was also fantastic. The pool was crystal clear, with separate areas for adults and children. It was a pleasant swim, and the views were fantastic. The gym was well-equipped with equipment for every workout—it was fantastic! It was a comfortable and enjoyable stay, and I'll definitely be back! By the way, this hotel is a bit far from Meizhou Island, so I recommend staying there for your arrival night and your final night to settle in. It's also very close to the high-speed rail station.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience at Crowne Plaza Putian! Your praise for the enthusiastic and efficient service of the front desk team, the signature lychee water, and the expert answers, as well as your positive comments about the pristine, zoned swimming pool, the stunning views, and the well-equipped fitness center on the 6th floor, have been immediately conveyed to the relevant departments. This will be a key driver for the team to continuously improve service quality. Thank you also for sharing your recommendations regarding the hotel's location relative to Meizhou Island and the high-speed rail station, which will be invaluable for future travelers. We sincerely look forward to welcoming you back and will continue to provide you with quality service to make your trip more comfortable and enjoyable. We wish you a happy stay!
Eason.🥹
Superior Queen Room
Stayed in Jul 2025
Couple
3 review
10/10
Outstanding
Posted on Aug 16, 2025
The room was absolutely beautiful! The view of the river was stunning! The facilities were comprehensive, and the pool was absolutely stunning! The room was incredibly clean, and the breakfast attendant was incredibly helpful. The breakfast was delicious and plentiful—both Chinese and Western options were available. There's also a gym! The location is fantastic, with easy access to parking and taxis, and close to attractions. Even the housekeeping staff greeted us and were incredibly welcoming. We had a wonderful stay and will definitely be back. 🐙 Service: Excellent! Welcome drink - lychee water: Delicious!
Original textTranslated by Google
6/11
Response from Property: Dear guest, thank you very much for your recognition and detailed review! We are honored to learn that you were satisfied with the beautiful room, the river view, the comprehensive facilities (especially the swimming pool and gym), and the clean and hygienic environment. We are also very pleased that the attentive service of our front desk staff, the rich and delicious Chinese and Western breakfast, and the warm greetings from our housekeeping staff brought you a pleasant experience. We are always committed to providing every guest with high-quality accommodation and attentive service. Your recognition is our greatest motivation. We look forward to seeing you again and wish you a happy stay!
118579****
Deluxe Lake View Double Room
Stayed in Jul 2025
Family
13 review
10/10
Outstanding
Posted on Aug 30, 2025
The hotel was newly built this year, so the facilities are brand new and the equipment is modern. The lake view rooms offer beautiful views, and the hotel's swimming pool, part indoor and part outdoor, with a children's pool, was especially impressive. The children had a blast playing there. The service was excellent, and they even offered ice-cold lychee water upon check-in. The front desk assistant, Xiao Zhou, was quick and attentive, and any items needed in the room were quickly delivered. The only drawback was that the toilet was separate, requiring us to go to the other end of the room to wash our hands after using it.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your detailed experience and feedback about your stay. Your feedback means a lot to us. We are honored to have you experience the innovative and intelligent features of our newly built facilities. We are delighted that you and your children enjoyed the beautiful scenery from our lake view rooms, the semi-indoor/semi-outdoor pool, and the children's pool. We have also conveyed your appreciation for the ice-cold lychee water upon check-in, the efficient and thoughtful service from our front desk staff, and the timely delivery of your belongings to the relevant team. This will serve as a key motivation for all of us to continuously improve our service. Regarding your concern about the separate toilet and the need to go around to wash your hands, we have carefully noted this and have shared it with our operations and design optimization departments. We will actively explore improvements to provide a more convenient and comfortable stay for our guests. Thank you again for your candid feedback and recognition. We look forward to providing you and your family with excellent service again. We wish you a happy stay!
205063****
Superior Queen Room
Stayed in Jul 2025
Couple
8 review
9.7/10
Amazing
Posted on Aug 27, 2025
We originally booked another hotel, but due to dissatisfaction, we decided to stay at the Crowne Plaza. Mr. Liu at the front desk warmly welcomed us and explained key information like breakfast hours and the best times to use the pool. Our initial awkwardness was instantly dispelled, and we were very satisfied. The hotel is well-equipped, the views are unparalleled, the restaurant has a wide variety of dishes, and the quality is only just okay. The service is warm and attentive, and we even greeted the housekeepers and engineering technicians we met along the way. Since it's new, the hallways can be a bit smelly. The lake view and pool are beautiful, making it a perfect vacation getaway.
Original textTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for sharing such detailed feedback about your stay with us! We are honored to have provided you with a comfortable stay because your original hotel experience did not meet your expectations. The front desk staff warmly and proactively welcomed you and provided detailed information such as breakfast hours and optimal pool times, helping you quickly adjust to the unfamiliar environment. This is in line with our commitment to service. We will also pass on your positive feedback to Xiao Liu and the team, encouraging them to continuously improve our service. We are grateful for your appreciation of the hotel's facilities, lake and pool views, and the proactive service provided by our front-line staff, including housekeepers and engineering technicians. This is a source of motivation for all of us. We also sincerely acknowledge your feedback regarding the "slight odor in the newly opened corridors" and the "perfect quality of the restaurant food." We have already addressed the corridor odor issue with enhanced ventilation and purification, and will immediately communicate with the food and beverage team to further optimize the taste and quality of our dishes, striving to provide you and future guests with an even better experience. Thank you again for your valuable feedback. We sincerely look forward to welcoming you back to experience the attentive service and beautiful holiday atmosphere of Crowne Plaza Putian! We wish you a happy stay!
M744305****
Superior 2-bed Room
Stayed in Jul 2025
Business traveler
88 review
10/10
Outstanding
Posted on Aug 19, 2025
We stayed in a lot of hotels along the way from Wuxi to Shanghai and back to Putian. Summer vacation with children is both tiring and fulfilling. If we hadn't found a good hotel, the journey would have been exhausting. The Crown Hotel in Putian is new, stylish, and beautifully decorated! The service was also attentive and prompt. I arrived at 11 a.m. with my children and saw a lot of people checking out and checking in in the lobby, suggesting it must be busy. I inquired about prices and rooms at the front desk, and they responded promptly. Because I wanted a room with a good view, I specifically asked if I could see the room. Luckily, a lake-view room was available so early. After checking in, the view was expansive and the room was spacious. After confirming the room, I booked it immediately. However, due to some confusion, I booked the wrong room type. The front desk lady told me not to worry and that she would adjust it for me. The service was quick, friendly, and courteous. Since I was in a hurry to leave, I left my luggage with the bellhop and even stored my groceries. The service was excellent throughout. When I returned to my room that evening, they even provided fruit, which was a truly impressive experience. One small complaint I have is that the sign at the front desk hit my elbow, even when checking in and out. I think the design is flawed. I'm not the only one who got hit. The guy who checked me out kept apologizing, and I don't blame him. I think the hotel needs to address this. The hotel is very clean!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to share your stay experience. We are also grateful for your recognition and affirmation of the Putian Crown Hotel! We are honored to learn that your hotel's stylish new decor and attentive, timely service provided you with comfort and convenience while you and your children enjoyed a summer getaway. The front desk team's quick response to your inquiries and assistance with room adjustments, the bellhop's meticulous handling of your luggage, and the welcome fruit delivered to your room all reflect our dedicated service. Your satisfaction is our greatest motivation. Regarding the issue you mentioned regarding the front desk signage being prone to bumping elbows, we have taken this matter seriously and have taken note of it. We will immediately report this to the relevant departments for review and optimization to prevent such incidents from recurring and provide guests with a safer and more convenient stay. Thank you again for your valuable feedback. We look forward to having you and your family choose the Putian Crown Hotel again on your future trips. We will continue to improve our service quality to provide you with a more seamless stay experience. We wish you a happy life!
203899****
Superior 2-bed Room
Stayed in Jul 2025
Other
6 review
10/10
Outstanding
Posted on Aug 17, 2025
Having stayed in many hotels, the Crowne Plaza Putian truly deserves praise! Ms. Wu was incredibly attentive and proactively helped arrange our room, enhancing our stay. She even offered to contact her anytime if needed, which was incredibly heartwarming. The room was clean, and every detail of hygiene was meticulously considered. Overall, it was comfortable and cozy. I was very satisfied and would definitely consider the Crowne Plaza again if I visit Putian again.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition and positive review of Crowne Plaza Putian! We are honored to learn that you enjoyed a comfortable and enjoyable stay. Director Wu's attentive service has added warmth to your journey and is a vivid reflection of our service philosophy. We will convey your appreciation to her and the entire team, inspiring us to continue providing superior service to every guest. Hygiene and the guest experience are always our top priorities. Your appreciation for the cleanliness of our room and the meticulous attention to detail are a great encouragement to our work. We look forward to welcoming you back and will wholeheartedly create an even better stay for you! We wish you a pleasant stay!
M348460****
Superior 2-bed Room
Stayed in Jul 2025
Family
56 review
10/10
Outstanding
Posted on Aug 8, 2025
The experience at the Crowne Plaza Putian exceeded all expectations! The location is perfect, with floor-to-ceiling windows offering sweeping views of the city. The front desk was very efficient during check-in, and they even thoughtfully upgraded my room. The room was clean and spacious, the bedding was so comfortable I fell asleep in no time, the bathroom had a thoughtful, separate wet and dry area, and the toiletries were luxuriously fragrant. The breakfast was incredibly varied, featuring both local specialties and international dishes, and the freshly made Putian braised noodles were authentic. The pool was a perfect temperature, and the fitness equipment was comprehensive. The most surprising thing was the service. Both the housekeeping staff and the restaurant staff were warm and attentive. The concierge even offered to open the door for me when I arrived late, demonstrating their attentiveness to every detail. It's an excellent value for money, and I'll definitely stay here again when I visit Putian!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition and detailed review of Crowne Plaza Putian! We are honored to learn that your stay far exceeded your expectations. The hotel is always committed to providing guests with a convenient travel experience and a comfortable accommodation. The efficient and professional service of the front desk team, the clean, spacious and thoughtfully designed guest rooms, and the rich and varied breakfast options are all details that we have carefully polished. Your affirmation of our warm service is the greatest encouragement to all our staff—from the concierge to the housekeeping department and the restaurant, every colleague is sincerely fulfilling their commitment to making guests feel at home. Thank you again for your kindness and recommendation. The entire Crowne Plaza Putian staff looks forward to welcoming you back! We wish you a happy life!
_M1361677****
Deluxe Lake View Suite
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 8, 2025
The hotel is excellent. From the moment we walked in, we felt comfortable. The front desk check-in was quick and friendly. The guest relations officer was very helpful, from communicating our needs before arrival to arranging our room upon arrival. The room was exceptionally clean, the bedding was soft and comfortable, and I slept very well. The bathroom had a nice, dry and wet area, and the toiletries were high-quality. Overall, everyone was very satisfied. The breakfast was varied, with both Chinese and Western options. The officer especially recommended the baked goods in the breakfast buffet; the bread was truly excellent and very satisfying. The hotel service was excellent throughout, and the staff were prompt and polite. I highly recommend it.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience, and thank you even more for your recognition and praise of our hotel's overall service. We always strive to provide a sense of comfort from the moment you step into the hotel. The efficient and enthusiastic service of the front desk team, and the thoughtful and meticulous service of the Guest Relations Officer, from pre-arrival consultation to room arrangements, all reflect our commitment to the importance we place on every guest experience. We are deeply honored to receive your recognition. The cleanliness of the room, the comfort of the bedding, the thoughtful design of the separate wet and dry areas in the bathroom, and the quality of the toiletries—every detail of your stay was carefully considered, and we are delighted that you were satisfied with them. The rich variety and specialty baked goods of the breakfast buffet brought you satisfaction, which is a great encouragement to our culinary team. Thank you again for your recognition and recommendation of our hotel's comprehensive service. We will use your praise as a driving force for continuous improvement and look forward to providing you with a superior stay experience again in the future! I wish you a happy life!
Jason
Superior Queen Room
Stayed in Jul 2025
Family
12 review
10/10
Outstanding
Posted on Aug 6, 2025
This was my first time at the Crowne Plaza Putian, and the overall experience was fantastic. The hotel's overall service was excellent, from the front desk staff to the housekeeping staff, who were very responsive and genuinely caring about our needs. A special thank you to the Guest Relations Manager, who was incredibly attentive, from communicating with us before check-in to coordinating any issues during our stay. Seeing that we had children, they even provided children's slippers and toiletries. The room had a fantastic view, especially the beautiful lake. They even gave us lychee water upon check-out, which was a very thoughtful touch. I'll definitely stay here again next time I'm in Putian. You can't go wrong staying here!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Crowne Plaza Putian and sharing your thoughtful stay experience! We are delighted to learn that you and your family were satisfied with our service, the view from your room, and the thoughtful amenities. The efficient response from the front desk and housekeeping teams, and the attentive service from our Guest Relations Officer, truly embody our unwavering commitment to service. For families with children, we've prepared children's amenities in advance and offered special lychee water upon check-out. These details bring warmth and are our greatest honor. Your recognition is our driving force, and we look forward to your return to us on your next visit to Putian to experience the charm of Licheng and our dedicated service. We wish you a pleasant stay!