Holiday Inn Express Swansea - East

My wife and I stayed for four nights as we were visiting relatives near Neath. We had stayed the previous week at the Holiday Inn in Leicester and that was superior in many ways. After we checked in at Swansea, we were told the lift wasn’t working and we had to carry our suitcase and bags up two floors. Although we are elderly, there was no apology or offer the carry out luggage to our room. The room itself, although adequate in size, was not up to the standard of the room in Leicester. The main problem was the bed. We were told the beds were new, but unfortunately we found ours a bit small and rather uncomfortable and so we requested a topper which helped a bit. The quilt was too small for the bed also. A very important point is the parking. There are not enough spaces and every night when we returned, there were none left, which meant having to park in the restaurant next to the hotel, but we entered our registration number in the restaurant to avoid receiving a ticket. At night it is not obvious which spaces belong to the hotel. The staff gave us incorrect information and we have heard that this has led to hotel guests receiving parking charges. Please be warned the hotel spaces are on the right only as you drive in. The breakfast is adequate. The bar prices are very expensive and we only had a drink on the first night - once bitten, twice shy! Generally the staff were helpful and pleasant.

The hotel has what you need for a stopover and is convenient for the m4. The room and bathroom were clean and comfortable. Parking is convenient and free. Small bar to relax in after a long drive. Bed was comfortable and overall it is very reasonably priced for a family room for 2 adults and a teenager. It is quite frustrating that no plug sockets are close to the bedside. Check-in was quite slow however the staff are all very friendly and welcoming. The lift was broken, which was not a problem for us but we stayed here last October and it also broken then as well. Breakfast was good and staff helpful. Was really good that they provide a takeaway coffee cup and bag to take breakfast to go if you are in a hurry or have a teenage son that didn’t get up in time for breakfast 🙂

Fantastic Location Friendly Staffs Good Breakfast spread

Staff were very helpful, very friendly and courteous. The hotel was clean, the room was very comfortable. Plenty of on site parking. Breakfast was buffet style which was nice if a little basic

Good value for what we payed for with the breakfast included in the room

Room very noisy from machine in lobby continual ticking noise water Luke water Luke warm.