Summary – 2 stars NOT SUITABLE FOR ANYONE WITH MOBILITY ISSUES. A hotel that has everything it needs to be good, but sadly falls well short of expectations. It claims a five-star status but in reality, is closer to a lower three-star establishment. Appearance – 2 stars From the moment you drive through the gates the hotel gives the appearance of being scruffy and poorly maintained. Some of the issues are cosmetic, poor painting, worn out furniture, thatching on roofs falling apart, but others are more serious. Broken chairs, tables and sun beds with protruding sharp edges and nails. Damaged tiles around the pool area with sharp, exposed edges are very concerning. Facilities – 3 stars The reception area is large and airy, although the decoration is tired and in need of repair, and also gives access to the main dining room. Be warned that there is no elevator/lift from the reception area to the rest of the hotel which makes this hotel completely unsuitable for anyone who is incapable of ascending and descending the large staircase several times each day. The main pool area is large and well laid out and surrounded by attractive gardens. The pool bar is large but only one end is utilised, and choice is limited. Towels are provided and are a good size but a little faded for the most part. There are plenty of sun beds and parasols but beware of protruding splinters and nails. Be warned, the music is played at night club volumes and features mainly electronica and techno dance tracks. We did not use any of the other pools that the hotel has because they were too far from our room. There is a spa area close by that has an extensive range of treatments on offer, the staff will make sure you have all the information. There are also tennis courts, ice cream stands (paid for), shops, gift sellers and on the beach a supermarket, camel rides and a dive school. The beach is the best thing about the hotel and fronts a shallow lagoon leading to the reef. It is let down somewhat by the enormous quantities of cigarette butts but is generally ok. As with the pool area, be careful when using the sun beds, they are not well looked after. Access to the reef involves a bit of a walk along the beach to access the 300m long jetty which can get a bit crowded at times. Rooms – 1 or 3 stars If you are allocated one of the newly refurbished rooms, you will be ok (we were moved to 2151). Large, well equipped with tea and coffee facilities, air conditioning, fridge and TV. However, many of the 1st and 2nd floor rooms are yet to be refurbished. Take a look at the photos to see what our first room was like. Catering – 2 stars This hotel specialises in huge quantities of very low-quality, tasteless, bland food. Everything is clearly prepared using the cheapest ingredients and with the minimum of care. For 5 of our 7 days, we were the only British guests and so we can only conclude that the catering is arranged around the preferences of the mainly R