All Love Park Giraffe Manor Hotel

The housekeeper contacted me before I checked in, and all questions were answered promptly during my stay. The service staff I met were all very nice, and it was very convenient to help transport luggage! Our room was packed up pretty quickly, and we checked in two hours in advance (^-^)👍 Fortunately, the staff reminded me that I fed the giraffes on the balcony on the day of check-in, and the giraffes didn't come out the next day due to the strong wind. The children like the tree house and balcony in the room very much. Some small facilities in the room are very comprehensive, including smart toilets, smart makeup mirrors, automatic hand sanitizer machines, etc. The only thing I am not satisfied with is the footstool for children. My child is a little over one meter tall, so it is too high to stand on the upper level, and the lower level is a little far from the sink. It is not convenient because of the high height and no handrails! Other than this, everything else is fine, and the hygiene is also good. The two meals delivered were better than I expected. The various supplementary food packages prepared for the children were basically not used. I ate two meals of millet porridge and noodles in the restaurant, which were light and healthy.

The trip to Europa Castle was pleasant and successful👍 Especially staying in the Giraffe Manor, not only can you visit the Animal Kingdom at any time, but you can also interact with the giraffes up close during breakfast. The lakeside cottage I stayed in this time was beyond my expectations. From the moment I checked in, the staff was very enthusiastic and introduced it in detail. The design of the entire park is also very reasonable, and you won't get lost at all~ Special thanks to the keeper Zhai Huaijun. When interacting with the giraffes during breakfast, he not only helped lead the giraffes to the window for the children to interact with, and taught the children how to interact, but also took a lot of photos and videos. Like it! People are very enthusiastic and friendly👍 ! ! The child was lucky to feed the star employee-Dudu😄, and the staff introduced that it was the only giraffe that could be touched on the head🦒.

The overall environment of the hotel is good, and the facilities are relatively complete, but there is room for improvement in the details. The room is in a good location and you can feed the giraffes, but the sound insulation is poor, and you can clearly hear the crying of the children in the next room. The service staff is relatively good and patient. From the beginning of check-in, they will carefully explain the precautions and possible problems, including the recommended performances. The restaurant is good, the grilled fish is sufficient, the taste is good, and there are interactive performances. You can feed the giraffes during breakfast, because it is not very convenient to bring the elderly. The waiter Xiao Chen is very patient, helping to arrange seats, helping us prepare leaves for feeding the giraffes, and introducing the names and personalities of the giraffes. The elderly are very happy. The keeper Zhai Huaijun must be praised. On the first day we arrived, because the elderly were not very mobile and wanted to feed the giraffes, the keeper guided the giraffes to interact with the elderly at the window, and played for a long time, and took a lot of photos and videos for us very carefully. The second day, when the giraffes were in the park, they were busy again to know that the children interacted with the giraffes. The whole family was very happy and very nice. Must give a big thumbs up to the staff.

1) A sister at the reception center is very responsible for the member rights. She will explain the suggested tour routes very clearly. The communication is smooth and effective. She also gave a map. 2) The battery car is quite necessary for our family. After all, the children are young and don't want to walk too much. The battery car is also very convenient. It can be parked near each small park. Some attractions connected to two attractions still require one person to drive the car, and one person to accompany the child. It will be more effective. Or you have to choose a three-day play method so that you won't be too tired. 3) The slide tree house room is very popular with children. They went up and down several times. It was not in vain. You can see the giraffe standing on the balcony. The giraffe is so docile. It stayed at the door for a long time before leaving. Finally, the park is really a bit big. It's better to change the battery car to a fully charged one the next day. Two days are really a bit rushed. It's better to go for three days. It will be more relaxed. Especially we met an uncle who was responsible for giving directions to the battery car. Fortunately, the people at the reception center and the battery car return station are more professional, otherwise I really missed the train.

A very pleasant surprise! I thought the accommodation would be average, but it was great! They also took the initiative to arrange a room with a large balcony in the middle! The breakfast and dinner were also very rich, and the scooter they provided was really practical, which was very economical! The environment of the park is also very good! I will come again if my children are happy.

This is a letter of praise. First, I would like to praise Xiao Wu from Green Leaf Restaurant. She is a beautiful and kind person. We came here with two families. She helped us reserve a big table in advance for two days and helped us communicate with Blackie for birthday wishes. She was always smiling and helped us solve all problems. Second, I would like to praise Brother Zhai, the giraffe guide who fed the giraffes at breakfast. He helped us take hundreds of photos. Third, I would like to praise the hotel management team. They are really very attentive. I noticed that some negative reviews said that there was no air conditioning on the upper floor of the lakeside cabin, so the hotel installed an air conditioning fan. Some people also wrote that there were no curtains on the upper triangular part, so the hotel installed blackout curtains. This behavior of listening to guests' opinions and making timely corrections is very, very good. Finally, I would like to praise the housekeepers, room service, and all the staff of the animal park. They answered all questions, responded quickly, and greeted us with smiles. Also, the hotel VIP is really great. The cable car with hundreds of people queuing on weekends goes directly from the exit in reverse, the battery car can be used for three days, and there are giraffe dolls and bracelets, and 4D movies are free to watch. This is my second time staying here. I believe there will be a third and fourth time.