Fengzhiao
October 1, 2023
As a long-time Ctrip user for 18 years, having stayed in at least 500 hotels, this is the first time I've encountered a staff member entering the room without knocking! Upon discovering someone was in the room, they didn't even say a word, simply closed the door and left! When I opened the door to question them, they insisted they didn't know someone was in the room. This is a serious, basic error, indicating chaotic management, the hiring of inexperienced staff, and a complete lack of training! It's a waste of the hardware that Yierkang Group invested in; the software is utterly inadequate! Don't believe me? Look at the breakfast: mosquitoes in the plates! The watermelon looked like it had been cut and left out for a long time—inedible! The soy milk? It came out of the machine like water! The coffee? Utterly inedible! Have you tried it yourselves? I've already complained to the local 12345 hotline and the National Tourism Administration! @单志敏 I suggest Mr. Shan, you come and stay here yourself! High-end hotels aren't just about good decor. This hotel is barely good for internal reception; it should wait until they've provided adequate training before opening to the public! I hope Yierkang faces these problems squarely and works on improving its internal operations! Stop just thinking about making money!
Original TextTranslation provided by Google