Chimelong Giraffe Castle

Our two-night stay was very unsatisfactory. We had booked two separate king rooms, one of which included unlimited access to Forest Kingdom for three days and two nights. What really stood out was Chimelong's sluggish check-in process. Despite being told that only one elevator was operational, we were guided by staff to combine our two rooms into one 'non-publicly available' suite, wasting our time with a self-guided tour. After waiting 20 minutes for an elevator without success, and despite our repeated requests to stick to our original room types, they insisted there might be no king rooms available and pushed us to accept a twin room. This whole ordeal lasted about an hour and a half. When we expressed our dissatisfaction with the check-in experience, the Chimelong staff showed no empathy, claiming that checking in after 3:00 PM is normal. However, Forest Kingdom closes at 6:00 PM, which severely impacted our 'three-day, two-night unlimited park access' benefit. We had immense trust in Chimelong, which is why we chose them even with the high price. We truly hope they can set an example in the industry and not betray the trust of their consumers.

We brought the whole family to Chimelong Qingyuan for a weekend, and it was such a disappointment, truly disappointing! Usually, when you book a hotel with a water park or hot spring, the tickets for those facilities are included. Not at Chimelong! If you don't buy their expensive package deals, you get absolutely nothing!!!! The Deer Fun Room used to include water park tickets, and we booked it this time too, only to find out upon arrival that the policy has changed and it's no longer included! And none of the platforms clearly state this information, which is quite annoying... There were even cockroaches in the room 🫠. Anyway, Chimelong Qingyuan is just hard to describe – the water in the water park wasn't very clean, the zoo had few animal species, and it was scorching hot! There was hardly any shade along the paths. In short, there are hidden costs everywhere, like they're just trying to milk you for every penny...

Taking your time to explore the animal exhibits, observing the animals' daily lives, you gain a lot of scientific knowledge beyond textbooks. The gym is kept spotless, perfect for a quick workout between activities. The water park is great for some splashing fun, and when you're tired, you can soak in the hot spring park to melt away the fatigue. Both the Chinese and Western restaurants offer a plentiful selection of dishes, and most of them are quite delicious. Throughout your trip, if you have any needs, just reach out to your butler, Wen Shule; she's friendly and follows up promptly, making the entire journey comfortable and enjoyable.

1️⃣ The hotel is adorned with giraffes and various animal elements everywhere. My elder child, who absolutely loves animals, was thrilled every day, pointing and naming them. 2️⃣ The room's vibrant decor is eye-catching, featuring giraffe motifs throughout. It's incredibly family-friendly; they can even arrange bed guards, which kids will love. 3️⃣ All the staff were very friendly, always greeting us with a smile. They were consistently responsive to our requests and quick to assist. 4️⃣ The hotel's amenities are excellent. You can enjoy the Shenshu Paradise and the hot spring park without even leaving the premises. There are also two or three restaurants, so even on a rainy day, there are plenty of ways to pass the time.

I booked their hot spring suite on the first floor of the hotel. It came with a courtyard hot spring tub, and you could step right out of the courtyard to the hot spring park downstairs! 😍 The rolling green hills in the distance offered a fantastic view, which was the biggest surprise for me! 👍 The hot spring is natural with good water quality. After a day of exploring the zoo, coming back to soak was pure bliss! The rooms are all quite spacious, including a large living room with a sofa bed big enough for two kids. The bedroom has a king-size bed, and the suite comes with two bathrooms! The hygiene was excellent; I didn't see any bugs or mosquitoes ☺. Finally, I have to commend the service. All the staff members in the resort were energetic, always smiling, and ready to help with anything. It was a very pleasant trip, thank you!

An excellent family trip! We had a great time and a comfortable stay. The service was attentive and thoughtful, the rooms were new, and both breakfast and dinner were plentiful and delicious. The kids loved it too!

Extremely satisfied with this hotel! When traveling with kids, cleanliness is my top priority. This time, the Chimelong Giraffe Castle Hotel in Qingyuan gave me an excellent experience. The room was spacious and very clean. I'll definitely come back again.

This is the first time I've ever seriously written a bad review! I've stayed at several Chimelong properties: the Guangzhou Zoo Panda Hotel, the Zhuhai Ocean Kingdom Penguin Hotel, and most recently, the Zhuhai Spaceship Theme Hotel in early July. There's no comparison – while the Qingyuan Chimelong Giraffe Hotel is new, its hygiene is the absolute worst! Photo 1 shows the cabinet under where the bathrobes hang. It had some sort of stain, it looked like blood. I tried to wipe it off with a dry tissue, but it wouldn't come off, so I gave up. Photo 2 shows a bathrobe. It had some unknown stain on it – booger? Or melon seeds? It was really headache-inducing 🤦. Just some unknown filth... Photos 3 and 4 show sticky grime on the floor to the right of the bathroom exit... And on the wall near the sofa, there was an old mosquito patch left by a previous guest. I was honestly so tired I didn't even bother taking a picture of that. Everyone, please check the cleanliness before checking in next time. Also, let me talk about the service. This is the first time I've experienced such cold service from Chimelong. Let me compare it to the Zhuhai Spaceship Theme Hotel I recently visited: they called to confirm before check-in, and after check-in, a dedicated butler followed up continuously. They would remind us about lunch and dinner times and give detailed introductions to dining options in the park. At check-out, they even gave gifts to the children. Then, before I even got home, I received another call from customer service asking about our stay and if there were any areas for improvement. Their attitude was very professional and sincere, making the customer feel very comfortable. They even asked for my address to send 'farewell gifts' to the children, and they mailed them the same day, providing a tracking number. The next day, I received several souvenirs: puzzles, stickers, and a keychain that sells for 49 yuan in the park shop. They were truly thoughtful. None of this happened at Qingyuan Chimelong! Absolutely nothing! The only thing was a WeChat message at check-out asking if I wanted to participate in a 'good review for a souvenir' activity. When I brought up the hygiene issues, their reply felt perfunctory. I don't know if they actually reported it to the relevant departments for improvement, and I still haven't received the so-called 'small souvenir' they mentioned. Are we concerned about gifts worth a few yuan? We paid nearly 2000 yuan a night for this room. It's not a 300 yuan price point, is it? It's not cheap, and we value quality and service! Especially hygiene, which I care about deeply! I believe many mothers are very concerned about hygiene issues! I hope the relevant management at Qingyuan Chimelong Group thoroughly inspects their hygiene standards and procedures and genuinely provides a hygienic, healthy, and safe environment for family-friendly travel.

Our experience at this hotel was truly excellent. We checked in with some uncertainty, but it certainly didn't disappoint – the kids absolutely loved it! It was quite busy during the summer holidays, but the staff remained incredibly warm and welcoming. The front desk agent who checked us in was fantastic; he even upgraded our room type. The room was spacious, very clean, and had no strange odors. The staff were very attentive to our needs. We'll definitely be staying here again. A big thumbs-up to this hotel!