I came here specifically because a friend recommended it, and I really loved the overall environment and facilities of Waiyu. It boasts unique natural scenery, offering a secluded retreat perfect for a relaxing getaway. I stayed during an off-peak period, and it felt peaceful and pleasant with not too many people around. The guesthouse building is a renovated old forestry station house, featuring charming red bricks and rustic original wood that blend perfectly with the natural surroundings and lush greenery.
Compared to the impressive environment, the service and attention to detail really need improvement, especially for a guesthouse positioned as a high-end boutique property. I found hygiene issues in the room upon check-in (which were later resolved), and some room facilities were damaged (couldn't be fixed on the day of check-in). The welcome fruit and pastries felt a bit perfunctory, and the room only offered tea, no coffee. Even the tea caddy lid wasn't properly sealed…
The concierge who welcomed us on the day of arrival also didn't proactively ask if we needed help with our luggage (we believe this should be standard procedure for a boutique guesthouse). The overall communication felt unenthusiastic, unhelpful, and unfriendly, as if they were just completing a task, lacking a personal touch. Communication with the restaurant staff during breakfast was also rather cold.
While I really love the environment at Waiyu, there's a noticeable gap in the guesthouse's service and sincerity, which left me somewhat disappointed.
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