Anonymous User
May 1, 2025
I called ahead and asked for a room with a family tent. When I got there, I got the room at the very edge. It was scorching hot when I turned it on. The air conditioner was at 30 degrees and didn't blow cold air. I asked for a tent, but the staff said they didn't have any. I opened the window, but it still wasn't cool enough. I called the hotel, and they said we could switch to a regular room. They also said it might be cooler at night, so I asked for a fan. After going out for dinner and coming back, it was still scorching hot!!! The hotel said we could switch to a regular room, but they couldn't refund the price difference. Later, they said they could give us a tent! (I was told in the afternoon they didn't have any tents.) Now they can change again? Not only could they not switch to a family room, but their attitude was just, "Sorry!" I dragged my luggage to a new room at 10 pm! It was a regular room, and I took the rocking horse that came with the family room upstairs! It was the last room on the 12th floor! When I checked out, I gave the staff my room card. I asked, "Is that ok?" but they didn't even answer. It was a terrible experience! I was very dissatisfied with their attitude! The location is in the middle of nowhere! The good reviews must have been faked!
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