Anonymous User
December 17, 2025
Since I was driving with elderly family members, I called ahead to ask about parking. I was told it was in the underground garage across from the hotel and specifically asked if there was a direct elevator to the lobby, receiving an affirmative answer. However, after parking in the old-looking underground garage, there was no direct elevator to the hotel lobby. I called the front desk again and was told to take my luggage myself from the vehicle entrance/exit up to ground level to get to the hotel! Upon arrival, I asked the front desk why they didn't mention this when I called. The two young women at the desk said they had just started their shift and that the previous shift hadn't informed me... They offered some local specialties to appease me, but honestly, it was just a matter of adding one more sentence to their initial explanation. Isn't this a failure in hotel management training? They immediately tried to deflect responsibility. The hotel's only real plus is its good location. The cleanliness was average, and the overall decor isn't very new. I'm not sure if the floor is uneven or the chair legs are, but every time you sit down, there's a loud bang. The soundproofing isn't great. The coffee machine in the lobby often breaks down, requiring a security guard to fix it. The 'Old Noodle King' at the hotel's intersection, however, was quite good and convenient for breakfast.
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