Fairmont Le Chateau Frontenac

- located in a vantage point that commands a fabulous view of the river - The receptionist, Khalil, is friendly and caring to us. - nice and comfortable room that puts it on the pedestal in the same league; - squeaky clean and spick and span; - very comfortable mattresses. You are mollycoddled, from the very first moment you hit the sack; - quiet but conveniences are a stone's throw away!

The chateau is majestic. Staying here in a historic building and submerging yourself day and night with all these rich histories at every corner is truly a once in a life time experience!

The service was truly wonderful — the staff were warm, attentive, and made the entire stay feel effortless and relaxing. The location is ideal for exploring Old Quebec, and the hotel’s charming atmosphere really enhances the overall experience. The little shop inside the hotel is also a lovely bonus — beautifully curated with quality local items, perfect for souvenirs or small treats. I would absolutely recommend staying here to anyone visiting Quebec!

We had a great time the location is perfect the staff super friendly and helpful. I wish they had the terrace open and sheets can be better quality.

Shower was like stay in a motel. Have no dressing mirror. I was booked a gardern view. But we didn't get. Only one chair for the two people 's room. It's not worth for over AU$900 one night.

The facilities were comfortable, and most of the staff were professional and welcoming. However, we encountered two concerning issues that I feel compelled to share. Firstly, during a shower, my father was almost burned due to a water temperature malfunction. The hot water did not come for a long time, and when he turned the tap fully to hot, it locked in place and could not be turned off. The hotel promptly sent a plumber to fix the issue and kindly offered us a complimentary breakfast, which we appreciated. Unfortunately, the second issue deeply impacted our experience. During breakfast on our second morning, we were served by a staff member named Isabella. Her behavior was blatantly discriminatory. Although I attempted to engage with her, she refused to acknowledge me, instead directing all her attention to my father, a white middle-aged man. She refilled his coffee but ignored me entirely, despite us both finishing at the same time. When I requested the bill, she acted as if she did not understand me and again responded only when my father spoke. This experience was extremely unpleasant and disappointing, especially given the otherwise positive stay. I hope the hotel takes this feedback seriously and provides training to ensure all guests are treated with equal respect, regardless of their background.