Cnr Earl St, Marine Parade, And, Queenstown, Otago, 9197, New ZealandView Hotel Details
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Guest Reviews of Novotel Queenstown Lakeside
8.7/10
Very Good
128 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.4
Service8.5
Cleanliness8.7
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All reviews(128)
Positive reviews(119)
Reviews with photos/video(37)
Friendly staff(24)
Located in the city centre(10)
Tasty food(8)
Perfect for kids(7)
Loved the view(6)
Convenient for shopping(6)
Small room size(5)
Easy to get around(5)
Negative reviews(9)
Guest User
Standard King Room
Stayed in Mar 2025
Couples
3 review
8.5/10
Very Good
Posted on May 6, 2025
Stayed 3 nights and overall a very positive experience, thanks to its fantastic amenities. After long days spent exploring the stunning surrounding landscapes, the private hot tub is an absolute highlight. Soaking in the warm water was incredibly relaxing and a perfect way to unwind tired muscles.
Jigs Sev
Standard Two Double Room with Alpine View
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 11, 2025
Amazing stay; accessible and really on the lakeside. Plenty of food options within 5 min walk. Will stay again! Complimentary spa is great.
Ying Thunyapat
Standard Two Double Room
Stayed in Apr 2025
Business travellers
3 review
8.5/10
Very Good
Posted on May 22, 2025
It is a comfortable and complete accommodation, but if you get the room as specified, it would be better.
Jessie
Standard Two Double Room
Stayed in Sep 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Nov 4, 2024
Excellent overall experience in New Zealand Stay!
We had booked a few hotel stays in NZ. It was our favorite one.
Excellent staff service for checking you in and arranging tours! They had given us a free upgrade to Mountain View.
Self laundry for Washing and dying available.
The location is very convenient. What we love the most is their comfort beds! We slept well with it. Can you message me in private what mattress you are using?
Vicki Leah
Standard King Room
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 7, 2025
Fantastic location and very helpful people at front desk. Enjoyed our stay.
Andrewchli88
Standard King Room
Stayed in Jun 2024
Couples
4 review
8.5/10
Very Good
Posted on Aug 1, 2024
the location of the hotel was great as it is very close to the town center, only 5 mins walk from the famous Fregburger
้ฑๆจ
Standard Two Double Room
Stayed in Jun 2024
Family
2 review
9.5/10
Amazing
Posted on Jul 9, 2024
Perfect location with nice service. The Queenstown garden is just beside the hotel.
CodFish
Standard Two Double Room with Alpine View
Stayed in Mar 2024
Family
8 review
8.5/10
Very Good
Posted on May 1, 2024
Breakfast is gorgeous. Location is great. Just bad luck that the lift is under maintenance or would prefer a higher floor room.
Swan
Standard Two Double Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 19, 2024
Service in element lounge was so good..the person who incharge in service talking nicely names praba from india so friendly..also dara from canada is nice person
Guest User
Standard Two Double Room
Stayed in Nov 2024
Family
21 review
10.0/10
Outstanding
Posted on Dec 12, 2024
Very good location, near to pub, bar, convenient store, friendly staff
Guest User
Standard Two Double Room
Stayed in May 2024
Family
2 review
7.5/10
Posted on Jun 9, 2024
As preinformed, parking is limited, but overnight parking is free, thats a plus. The room is decent, need to vacuum the carpeted floors daily though. Service is great, check in staff were friendly, they even gavw us Novotel stuffed toys (a kiwi and a sheep) for my 2 kids. Lovely touch. Would stay again.
Guest User
Standard Two Double Room
Stayed in May 2024
Family
1 review
10.0/10
Outstanding
Posted on Jun 23, 2024
Awesome location and staff was very helpful.
Will definitely recommend to others thanks guys๐
Anonymous User
Standard King Room
Stayed in Nov 2024
Solo travellers
17 review
10.0/10
Outstanding
Posted on Jan 8, 2025
Excellent location, nice, comfortable room.
Guest User
Lakeside Two Double Room
Stayed in Mar 2024
Family
1 review
10.0/10
Outstanding
Posted on Apr 22, 2024
this is best hotel for services, views, good, for kids, for lakeviews, I am really happy this hotel with suitable prices
From queenstown:20 April 2024
Bai
Standard Two Double Room
Stayed in Mar 2024
Family
29 review
10.0/10
Outstanding
Posted on Apr 4, 2024
Very good location and comfortable stay in the room as usual, however the reception charged me 519 dollars for an early early check-in is unreasonable, I really cant