Hotel Hidalgo

Friendly staff, clean, newly renovated rooms, and a wonderful location. We only have one minor complaint: our room had very little space for storing clothing or hooks to hang things on. Other than that we loved it.

Very nice hotel , perfectly located... very convenient for tourism or business .... will be back

The hotel itself is very nice however, the restaurant in the hotel wasn’t the best.

Is a solid 4 star property. Awesome bed, one of the best ever. Great water pressure. Outstanding location. Great restaurant on site and around the area. Great action and fun activities around.

I does not have a parking lot. You need to walk about a half of kilómetro to get it. There was a big bug inside my room.

This is my second stay at Hotel Hidalgo, and I will stay there again next time I visit Queretaro. The rooms are simple but clean with modern. The staff is pleasant and efficient, and the hotel restaurant serves good food at an excellent price. The hotel is right in the middle of Centro within an easy walk of major attractions and shopping. The neighborhood is safe and full of life. Highly recommend, especially at these bargain prices.

We have stayed several times because of the location, courtyard dining option, good food, good music at times, pleasant atmosphere and good staff. You step off the street into another world and quite safe as well.

I tried to contact them calling to the number they provided, nobody pick the phone up ! That’s a bad customer service. At the hotel was everything good

When I arrived to the lobby, I was offered my room without much delay. Little I knew the room was at 5 meters from the dinning area so I had ZERO privacy. Every time I walked in or out the patrons just stared at me and peeped inside. On top of that the room had a unpleasant odor. So I immediately returned to the lobby and asked for a exchange. The two employee looked at each other and giggled as if my request was funny. At the end, I was offered an exchange but at an additional cost. At that point I was so exhausted that I accept without complaining. The new room was much better but I found women hair on the bed. Maybe I am just picky. The hotel itself is nice and well located, but it is somewhat noisy since due to the closeness to downtown and the fact the hotel restaurant have live music in the afternoons. The new room had a king size bed which was confortable at least and the bathroom was small but clean. When I was about to checkout, an employee was helping another customer who seemed annoyed. It seemed she was having IT issues. After 10 min, I said I had to catch a flight so I asked if they could expedite the process. I end up asking if I could just leave the keys on the counter and the finally accepted. In my hurry, I left an umbrella in my room but to this day no one has ever called me or notify me about it. This says a lot about the staff as they may be secretly stealing so be careful with your belongings.