Sonesta ES Suites Reno

Very Nice Hotel

This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.

The space was nice and the rooms were large but we had the unfortunate experience of not receiving the breakfast as advertised. The breakfast area was under construction and the grab and go breakfast was unsatisfactory. The selection was limited and they always team out of food. L

When we showed up there was a big wet spot on the carpet by the bathroom, one of the usb outlets didn’t have power to it, and the water pressure in the shower was like a light mist. Other than that, the room was big and nice and the bed was very comfortable. The staff was very friendly. I’d definitely stay again.

Buffet breakfast was advertised, they serve muffins and coffee. It’s a joke in the name of free breakfast. Should not serve breakfast at all

TV didn’t work so they sent a maintenance person to fix. They couldn’t so they put us in a different room. Nice certainly, but it was an inconvenience for something they should have known.

Room had trash from whoever stayed in the room before us left on the side of the bed, there was dirt and debris behind the bedroom door, TV didn’t work the first night and the hide a bed in the couch was cheap and seriously uncomfortable. The breakfast was mediocre. The eggs were powdered eggs and the sausage was boiled or just not good. The pancake maker didn’t work most of the time. The first day we had breakfast, the milk was spoiled. Definitely not worth it in my opinion.

The sofa was very uncomfortable with sagging cushions from probably broken framing. It was pretty clean. The lighting in the unit was very dark, it needs better lights.

Property was great. Beware however breakfast was limited between Thanksgiving and New Year's. Besides that no complaints.