Hampton Inn & Suites Reno

I liked the pool and the general thoughtfulness like makeup remover, popcorn, extra toletries provided. Great breakfast, coffee area I think they just need to do a little painting, provide in room instructions nearby activities, and should check to see that they give you the type of room you signed up for. Overall we had a great stay.

Hot tub was cold, toilet broken & leaking, not very many towels, bed uncomfortable. Had king suite with whirlpool but no whirlpool just standard tub that was very slippery

The room was already paid for, yet they charged my daughter for the room, so we paid double. Pool and Hot Tub were out of service.

The Jacuzzi and the pool was closed but I was told I have $20 taking off my rate. Besides that it was great! Ryan, the attendant upfront was excellent!!!; and very professional very kind. I felt bad for her because I overheard some of the customers being rude to her, but she handled it professionally, and very humble, she was a great assistant to me and carried herself well .

Love Hamptons. No biscuits & gravy this trip for breakfast though but still good stay. Pool was down but offered us to go to neighbor hotel so appreciate the helpful service. Thank you

The breakfast was really good. Plenty of items to choose from. Friendly staff. Very clean rooms.

Overall our stay was acceptable but not what I would expect from a Hilton hotel. Indications were that the hotel’s management is focused on cost savings verses customer service. As example, the shower water temperature is regulated at warm+ verses the heat that I normally shower with. Room service is by request 24 hours in advance or at least by the night before. We were not made aware of this at check in. Even though it is printed on the door key holder, we did not notice it; thus, the 1st day we were without clean towels. When we left the room that morning, I requested towels from the hotel staff at the front desk and when we returned later in the day, two bath towels and one small bar of soap were provided but no hand towels and the used towels were left piled up on the bathroom floor. Thus, I had to request hand towels and the pickup of the used towels. The blow dryer in the bathroom didn’t get hot enough to dry hair in what I consider a reasonable amount of time. It took my wife “forever”, to get her hair dry after taking her morning shower. The breakfast food is excellent; however, the seating area in the dining area is limited and some of the chairs at the tables are too low for guests to comfortably sit and eat their food. Thus, we saw hotel guess moving chairs around to get ones that were at the right height. Also, the coffee area is out by the front desk which means guests have to leave the dining area to get their morning coffee and use caution because transporting

It's a basic hotel room. Perhaps due to the July's 4 holiday it was somewhat expensive for what it was. There was no dresser or closet for clothes. Plastic cups rather than glass. Tiny bottles rather than bulk in the shower. Shower had mold where the tub joins the wall. The breakfast was good, though.