Caramel, A Grecotel Resort to Live

Enjoyed a lovely relaxing break with family at Caramel. From start to finish, the staff couldn’t be more accommodating. Beautiful rooms, close by to the lovely town of Rethymno, Caramel is so peaceful! Their renowned Greek hospitality is second to none and the food and drink is 5 star - special thanks to Front of House Maria, for always going the extra mile. Thoroughly recommend for families and couples.

At this wonderful place we were able to experience not only relaxation but also genuine hospitality. The excellent service, the warmth of the entire team and the fantastic food made our stay something very special. Every day was a little break from everyday life - with great attention to detail, culinary highlights and an ambience that invites you to feel good. We are leaving with many wonderful memories and are already looking forward to seeing you again.

This hotel truly delivers a five-star experience. I highly recommned it to anyone looking for comfort , quality service and a memorable stay. From the moment we arrived the staff was exceptionally welcoming , professional and attentive to every detail. The breakfast buffet and especially the dinner buffet , offered a wide variety of fresh, high-quality options, and the a la carte restaurant served delicious meals with excellent service. I can’t wait to come back with my family this time. Thank you for everything!!!!

We had a wonderful stay at Caramel, especially as a family with kids. The team at Grecoland was incredibly friendly and caring—our children felt so welcomed and had the best time with the fun activities each day. The buffet was excellent, with a wide variety of fresh and tasty dishes for all tastes, and the drinks were just as impressive—great cocktails and high-quality options throughout the day. Everything about our stay felt relaxed, warm, and beautifully taken care of. Highly recommended for families!

I booked this hotel as it has such amazing ratings, however I could not be more disappointed. We booked a family room with a sliding door separating two rooms, however the sliding door doesnt have any handles which makes it nearly impossible to close it properly. The room looked unfinished and was facing a water park construction side… shortly after arrival we found a huge line of ants going from a whole in the shower in the bedroom to the grapes the hotel had put there.. straight away we complained and we got the room next door, which was the same type. The next day after taking a nap with my daughter we went into the bathroom to find around 10 relatively large spiders that entered from a whole in the window! This was completely unacceptable to us, the building clearly needs a renovation and is really not up to a 5 star standard!!! We did not feel comfortable staying there anymore and the alternative room was no option for us as it didnt have to separate rooms.. after a lot of complains and negotiations, the hotel agreed to book us into the nearby Grecotel Palace.. they first wanted to charge us more, but made it work after we again complained.. Overall it was a very stressful start to a much needed holiday. Otherwise on the hotel, the pool area is alright, however there is no view from either the pool, the bar nor the restaurant to the sea, as there are buildings blocking it. The beach is very rocky and not suitable for swimming. On a positive note, the service was very good, especially during dinner and also the lady at reception did try to help. Nevertheless, even without the insect incidents, the rooms are not up to a 5 star standard and definitely need an urgent renovation. The grounds are clean, however also not up to the standards I would expect.