I've never stayed in a worse hotel in my life, even though I've visited 60 countries. When my child and I arrived at 9 pm, the receptionist told me they were overbooked and would move us to another hotel nearby that day, and we'd return tomorrow. But we were only planning to spend two days in Rhodes, just passing through, and we didn't want to waste our only full day there changing rooms. Besides, the hotel they offered us was even worse. I told her I wouldn't agree to spend two nights in different places; I'd booked two nights in one place of my choosing, not to be moved to some unknown hotel and then moved back the next day. The receptionist wouldn't listen and kept saying they didn't have a room for us. I asked to speak to the hotel manager, who said the manager wasn't physically there and didn't communicate with guests. Then I asked for a different hotel, but only for two nights, without any transfers. She ended up simply ignoring my child and me, and even became rude when I took a photo of the reception area for trip.com, confirming that we were there and weren't being checked in. The girl threatened to call the police for taking pictures. Thanks to trip.com, I wrote to them and explained the situation, and they quickly gave me a different hotel. Thanks to the manager, Mina, for helping me. This is the first time I've encountered such dishonesty. By the way, the hotel looked very tired, even in the lobby. Don't stay there; I'm sure with that attitude, everything else is terrible.
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