Ambassador Suite Hotel

Location: Proximity to the lake , central Riva del Garda , and nearby amenities .(based on 1 review)

We were given a room overlooking some empty cardboard boxes/rubbish and when I asked if we could move we were offered a room overlooking the building site at the front of the hotel so we stayed in the first room we were offered. From then on the two oldish women who worked on reception looked at me as though they hated me, one even rolling her eyes when I went down to tell them the extracter in the bathroom wasn’t working ( which was never fixed).. We also mentioned that the fridge in the room was dirty and old, the maintenance guys response was to say ‘it’s working’. I can only assume he looked properly after that because the next thing we knew it was swapped out for a new fridge! The bar staff and the two men who worked on reception were really nice, they were always pleasant and friendly. Unfortunately the bar was understaffed so at times they were run ragged, there was only ever one member of staff working on the bar. Also, the hot water seems to go off at midnight and comes back on at 6am which isn’t ideal if you get up for a run or anything or if you have an early flight which we did, cold showers only before 6. The cleaners were brilliant, the whole hotel was spotless and the rooms were cleaned perfectly. Pool area and grounds are a great space for kids , just be aware there are lots of bees in the flowers in the grass. I don’t think I’d revisit this hotel, I’d go back to the hotel we usually go to, the Savoy Palace

Dull hotel with no vibe, no entertainment, staff miserable. Air conditioning doesn't work dispite complaining. No hot water on last day. Breakfast same and boring everyday. The only good thing about the hotel was the comfy bed, only to be let down by the brick of a pillow