Cambria Hotel Rockville

The housekeeping service was inadequate and below acceptable standards. Guests are required to request room cleaning at least 24 hours in advance if they want their room serviced, which is inconvenient. After taking a shower during my stay, I noticed mildew in the shower area, which indicates the bathroom had not been properly deep cleaned before the room was assigned. This raised concerns about how thoroughly the room had been cleaned prior to my arrival. After staying for three days, I requested housekeeping. When I returned later that evening, my room was in the same condition as when I left—dirty bathroom towels were still on the floor, and the bed had not been made. I was then moved to another room; however, that room was also unsatisfactory. Food was visibly lying on the floor underneath the sleeper sofa and could be seen immediately upon entering the room. There was also hair in the bathroom near the soap dispenser, further suggesting the room had not been properly cleaned. Additionally, garbage was left overflowing in the hallway near the elevators for more than 24 hours, which is extremely unsanitary and creates a health concern by attracting insects and rodents. I do want to note that the front desk staff were polite and professional throughout my stay.

One of the reasons we chose this hotel was for the restaurant and indoor pool. Extremely disappointed. We came back from an event at 8pm. I asked the chef and waiter if they were still open. They said yes. I told them we needed a table of 6. I told them we were going to change and would be right back down. In the mean time the chef took off. I was told he wasn't sure if we were coming back down so he left. Mind you we reserved the table at 8 pm. Restaurant closed at 10pm. Next-- the following morning I take the boys to swim before checkout and the lifeguard closes the pool. She told the kids get they needed to take a break after 30 minutes of swimming then she walked away!

The front desk staff was immensely helpful and responsive to our requests. My husband and I stayed for two nights, with our little rescue in tow. When we arrived to our room, there was only one towel, but once we called, housekeeping sent a stack of warm towels to our room. The king sized bed was quite comfortable and a selection of pillows with varying lofts made for a comfortable sleep. As sleepers that are sensitive to light, we appreciated the efficiency of the blackout shades that darkened the room beautifully. We found it odd, however, that we were placed in a handicap accessible room (we did not request this). The shower pressure was quite low and the holder for the shower nozzle didn't remain in place. Overall, a conveniently located hotel with good customer service.