Hotel Zone

Our experience at Hotel Zone was a rollercoaster of highs and lows, with several notable issues overshadowing the positive aspects of our stay. Despite being advertised as a four-star establishment, the reality fell short in various areas, leaving us feeling disappointed and frustrated. From the outset, the lack of a shuttle service ( which had stopped after COVID according to the receptionist) and the 10-minute walk to the local train station, contrary to what was advertised, posed significant inconveniences. Additionally, the absence of a map of Rome or information on train services upon arrival only added to the difficulties of navigating the city. Once settled into our room, further disappointments awaited. The dusty room and broken toilet, which emitted a constant running noise throughout the night despite our requests for repair, detracted significantly from our comfort and relaxation. The revelation that our initially assigned ground-floor room was subject to noise disturbances in the mornings and evenings further compounded our dissatisfaction. Communication breakdowns with hotel staff exacerbated our frustrations. Attempts to contact reception from our room inadvertently connected us to another guest, highlighting a glaring issue with the phone system that remained unresolved until after our departure. Despite repeated requests for assistance, the phone issue persisted, indicative of a lack of attention to basic maintenance. In the face of these challenges, there were some silver linings. The willingness of staff to assist with booking taxis, albeit at a considerable cost, was appreciated. Additionally, on our last day, a receptionist went above and beyond to help us print our boarding passes, albeit after them providing an incorrect email address initially. Overall, while Hotel Zone had moments of helpfulness and willingness to assist, it ultimately failed to meet the standards expected of a four-star establishment. From the lack of advertised amenities to communication breakdowns and maintenance issues, our stay was marred by disappointments. Proceed with caution if considering this hotel, and be prepared to encounter inconsistencies and challenges throughout your stay.

Nice hotel, clean, tidy nicely kept. Was bed & breakfast & was good from start to finish! Family room for 2 but still had plenty of room to move. Amenities in the bathroom Good breakfast lots to chose from Bar was good also, gym availability however did not use this was only a 2 night stay

The hotel was good, the quality of the breakfast needs improvement, I would suggest they offer some kind of shuttle service to the center, that would eliminate the hassle of dealing with taking taxis and getting charged higher taxi fees

The positive Restaurant staff are fabulous. The negative Guest rooms conditions are below average. (Don’t accept room 131)

Kind of isolated, breakfast is average or less, no air conditioning at least in the room I stayed in, restaurant is good quality/price isn't.

This is not a 4* hotel and definitely not worth the price. Lacking necessary basics, run down rooms, terrible beds, constant noise from the staff even at 3am. AWFUL customer service - bug infested bathroom met with a shrug from the reception staff who did nothing to help and frankly didn’t care. Breakfast extremely basic. Nothing of quality at all from the decor, the staff and the quality. Awful stay, avoid avoid avoid.

Great service, the rooms are outdated and had the smallest TV screen I’ve seen in a hotel, but the staff is very friendly and the overall value is excellent