Hilton Garden Inn Rome Claridge

Good to start.

Good location. Good value for money

Great time thanks

I arrived with several other people and checked in at the same time. Wendy were all booked by the same cruise line. Their rooms were all ready, mine was not. I was told I would have to wait an hour because mine room was being cleaned. Check in was at 2pm, it was 1:45pm. Many people came in after me to check in and all had rooms ready. My room is finally ready and I walk in and it smells so bad that I almost vomit. Coincidentally, that is how the room smells. It was horrible. I went to the front desk and told them that the room smells awful. They lady I spoke with was not rude. She told me to wait one second and she asked who I think was the manager who was not very nice. They told me to go remove my bags and come back and get a new key. I got my bags, went down to the desk, handed a key and they said nothing. No apology nothing. I go to the new room, doesn’t smell but was not that clean. I used a colored wipe to clean the table and desk and it was filthy after cleaning 3 things. The bath tub was also dirty. I had lunch in the hotel restaurant and ordered a pasta and pesto dish. It was so salty that I could only eat one bite. It was not edible. The server ask what was wrong and I told him that it was salty and I couldn’t eat it. This was after someone else had just told him their pasta was too salty. I was charged for my dish even though it was not edible. They also charged me for 2 bottles of water from the shop when I only had one. When I told them that I didn’t eat the lunch and only had one water they keep asking me if I had two lunch’s and 2 purchases from the shop. I had to explain to them 3 times what happened and what I got from the shop. They even went to go ask the restaurant about my lunch as if I was not telling the truth. I didn’t not care for their hotel and if I could go back I would definitely chose a different place to stay.

This hotel suited my family and I very well. The staff were wonderful! Always ready to help and make your stay comfortable. The location is a bustling area that can be rather noisy and we were a bit concerned when we checked. However, we were pleasantly surprised that once the window was closed all noise was silenced. We slept great! The rooms are clean and the lay out is functional. We utilized and appreciated the amenities such as laundry facilities, a gym, a restaurant, a small shop for necessities, and a shuttle service to the airport. Very reasonably priced. Would absolutely stay here again.