InterContinental Rome Ambasciatori Palace, an IHG Hotel

Good service friendly staff location good

Swift, welcoming check in. Personally I love the black walls/doors and black/grey swirl carpet on the room floors although it may be a "marmite" thing. Room is a comfortable size, hospitality tray ok, coffee good. Liked the welcome biscuits and chocolate. The housekeeping was standard, not thorough alas but certainly nothing major (just not as good as you would expect in this category of hotel). Good size bathroom. Excellent shower pressure. Good hairdryer. Lots of soft, quality towels. The bed was comfortable although I did not like the mattress and pillow protectors with the plastic material. Quite horrid. Sufficient usb charging points etc. Balcony small and one chair. In the second floor room you can hear minimal traffic noise at times but it wasn't obtrusive. Rooftop bar is fun although not special views. Decent DJ. All staff are cheery For me it is a typical standard IHG hotel in this category.

We had a wonderful long weekend in Rome staying at this beautiful and historic hotel in a fantastic location on the famous Via Veneto. We were a 5 min walk to the Cappucin monks and Piazza Barberini where many tours started, or 15 min walk to the Trevi Fountain or Spanish Steps. The hotel is very well appointed with really delicious food from Scarpetta NYC and a great roof top bar. Everyone working at the hotel was lovely and genuinely wanted us to enjoy our stay. As a Platinum member, we also received a room upgrade and welcome gifts which made our stay even more special. We highly recommend the Intercontinental Ambasciatori and can’t wait to return.

We had high expectations for this Hotel, and while our stay was fine, I was extremely displeased with the tour the concierge arranged for us. We paid a premium and yet had to wait over an hour in line, having to then rush the entire experience. This kind of service is definitely not what’s expected from an establishment of this caliber, and I would've without doubt asked for a refund if it happened in the summer.

We had an outstanding stay at the Intercontinental in Rome. The hotel is beautifully appointed, central, and accessible, and by far, it is one of the best hotels I have stayed in for a while. The guest services manager was superb and made us feel incredibly welcome as if nothing was too much trouble. World-class Executive Chef Ricardo Ioanna spoiled us, and we thank Samuel de Luca for taking good care of us, too.

The location is great. The rooms are lovely. The shower experience is top notch. The bars and restaurants have a great ambiance. Would recommend a stay at this hotel whole heartedly. Will definitely be back when visiting Rome again. Shout out to the team - Grazie Mille!

Christian Galotti head concierge has taken care of our family for 5 days. He has found exciting venues to visit and great restaurants. Christian is the ultimate concierge. The Intercontinental Rome Ambasciatori Palace Hotel is fabulous. Housekeeping is excellent. The restaurant food is good. Service progressively improved as we made suggestions. Rome is noisy and this hotel is remarkably quiet. This hotel is a five star for me.

A well central located Hotel in one of the most glamour street of Rome. The hotel is brand new in a beautiful historical palace. Service is great, with professional and frendly staff and delicious food at Scarpetta restaurant. The only downside is the noise you have in the bedroom. I was expecting a proper soundproofing instead of being disturbed by the traffic since early morning.

We arrived at the hotel on May 1 at about 1 pm and were not given our room till 3 pm. This came as a shock as platinum ambassador members are entitled to an early check-in. We waited at the bar for a couple of hours on uncomfortable, small, very low, armless chairs. Another surprise was that there was no club floor lounge at this hotel. We were not made aware of this earlier, or we would have chosen another hotel. A lounge to relax and change the scene was vital to us, which is why we kept the Ambassador membership. Finally, we got our room- a large, pleasant room upgraded one level because of our membership status. Perhaps an Italian King-size bed is not the same size as a US King – this one was definitely smaller than what we are used to. The TV was also small. Comfort seems to have been sacrificed at the altar of minimalism. We had two hard chairs in the room. A desk, a dressing table, a couple of comfortable armchairs, and shelves in the cupboards would have been so welcome. We found two small bottles of water in our room, and I was told I had to pay for more water. This should never ever happen. In every Intercontinental hotel we have stayed at, there have been unlimited bottles of water. And even these two bottles of water were not replaced each day. Apparently, there was a terrain war between room service and housekeeping as to who this task belonged to. Telephone service did not work - not a single day. We had to call several times for the line to go through. Often, we were cut off. And at other times, the line was connected to any department at random. These problems should have been sorted out before the hotel opened. The evening turndown service happened only twice in the four days we were there. There was no room service menu in the room. Our daughter joined us a couple of days later, and we had also reserved a room for her. She asked for firm pillows and waited over 45 minutes. She called Reception and was told she needed to wait longer as they have only one or two persons on duty in the evenings. Why are you open for business in this case? The Housekeeping staff was the worst. Dirty dishes were not removed from the day before, so they kept accumulating in the room until we ran out of cups, plates, and spoons each day. The dirty cake plates left in our room on the first day were not cleaned until the last day. The Cleaning lady would walk in without knocking or ringing the bell, screaming loudly in Italian. She went straight to the phone without a by your leave, and when no one would take her call- she started shouting - but she made no attempt to pick up the plates. We did not engage with her. She left, and then someone else came to clean up. This happened daily. People - housekeeping, room service, and technicians keep barging into the room without ringing the bell or knocking. One day, in one hour, the cleaning lady came into our room three times despite the Do Not Disturb sign. The third time I came out onto the corrid