Best Western Premier Hotel Royal Santina

Being so close to Termini Station was definitely the right choice, especially arriving in Rome in the evening for a self-guided trip. The airport shuttle stops right opposite the hotel entrance. Despite its central location, it wasn't noisy at all; in fact, I found it incredibly convenient for getting around. With a multi-day metro and bus pass, I could explore all of Rome and easily pop back to the hotel for a rest whenever needed. The breakfast was plentiful. While it wasn't a huge spread of meat and heavy dishes, it was healthy and nutritious, offering self-serve fresh squeezed juice, and a good variety of breads and pastries that changed daily. The restaurant staff were also excellent.

The room was clean and tidy; though small, it was perfectly adequate. Breakfast was plentiful, and the service was excellent. Its location directly opposite Termini Station is incredibly convenient for public transport to all the sights, and it felt very safe too.

This was the worst and most unsatisfactory hotel of our entire European trip, and the price wasn't even cheap. We specifically paid extra for a king-size bed, but it felt more like a budget hotel back home. The towels looked old and worn, and they were really stingy with water. In Paris and Switzerland, water was always free and unlimited. This hotel only gave two bottles upon check-in, and then no more, regardless of how many nights you stayed. The breakfast was the exact same every day; no changes over our three-day stay. On the bright side, the taste was decent. They also required a 100-euro deposit upon check-in! They deducted the city tax from it when we checked out. It's quite amusing because none of the other hotels we stayed at in Europe charged a deposit, and there was nothing valuable in the room to warrant one. I really don't understand it. The staff were all quite cold and unapproachable, but perhaps that's just how people are in Rome in general.

24-hour front desk, very close to Termini Station, and super convenient for the airport shuttle bus. The large floor-to-ceiling windows offer a great view, and the environment and facilities are excellent. You can ask the front desk for a toothbrush, but they don't replenish bottled water and coffee if you stay for multiple days.

It was quite a challenging stay. The requests I made in the booking were completely ignored. Upon arrival, we had to change rooms, which seemed to upset the front desk staff quite a bit. A South Asian porter helped us with our luggage. I didn't have any small change, as I mostly pay with cards and rarely use cash, so I only gave him a 2 Euro coin as a tip. From that moment on, whenever he saw us, he showed absolutely no expression. I mean, it's not like I was going to give him a 200 or 500 Euro bill, right? Was it even worth that much? The hotel breakfast was excellent. The room, although not as good as the original one after the change, was still acceptable. The location is fantastic: just a few dozen meters from the train station, and there's an airport shuttle right outside. There are no issues with the location, and the area isn't as chaotic as some say. The only problem is that all the staff had rather cold and indifferent expressions, making you feel, for a moment, like you weren't even in Italy! I won't be staying here again, even with its many advantages. I just don't want to deal with their attitudes!

Close to the train station, but the street-facing room was very noisy. It's convenient for catching trains, and there are airport shuttle buses nearby. I just didn't expect the room to be so small, it can't compare to rooms in China.

The room is quite spacious, and the facilities are comprehensive. You can even choose your preferred lighting color. The location is excellent – it's quiet but still close to the action. There are many restaurants and supermarkets nearby, including a great Chongqing cuisine place. Plus, the airport shuttle bus stop is right across from the hotel.