The Duke on the Test

It was a lovely stay, but I thought that it lacked the extra little touches and attention to detail that a five-star hotel would have over a three or four star hotel. The room was clean, and staff friendly.

Despite being adjacent to a main road, the pub and accommodation were delightfully tranquil. The beverage options at the bar were more than adequate and the dinner was terrific, both the food and the service. Having access to a walking path alongside the River Test and an associated wildlife area was the cherry on top of the cream on top of a most exquisite cake!

We had a wonderful stay. The staff were friendly, the room was clean and tidy. The bar and food was exceptional. Highly recommend to anyone looking to stay

How not to treat a guest I have enjoyed six visits to the Duke on the Test - four for meals and two for stays of several days. The staff have aways been friendly and helpful, the rooms have been excellent and the food awesome. So why have I given one star for service? Just before checking out today, a staff person whom I believe is the manager came in early to service the room. Her first words were "it is very hot in here" and proceeded to criticise me several times for having the radiators, asking me to turn them off then proceeded to turn off the one in the bathroom. We are senior citizens and feel the cold. I pointed out that the heat had only come on at 7:15am. She insisted the heat was on 24 hours. I corrected her and said the radiators in the bathroom and room had come on each day at 7:15am. The day time temperature the day before had been 15 degrees and the room was cold when I had taken my shower each morning. In 50 years of staying in many hotels internationally, I have never felt so humiliated as I felt this morning. Until that moment I would have given to hotel a 5 star for everything. Until I receive an apology I cannot recommend the hotel and will not be visiting again.

Wonderful place to visit A lovely place to visit - be it for lunch or dinner or an overnighter. Very friendly and effivient staff who were attentive without being overly so. A fine menu with an array of dishes experly cooked. My room was sldi clean comfortable and well organised.

First class Quick check in. Very friendly staff. Comfortable well appointed room. Excellent evening meal and breakfast.