This is a great hotel. The room facilities are very new and clean. Although the window cannot be opened, you can directly see Lake Rotorua. The hotel's location is very close to the city center, and you can reach Rotorua's food street just around the corner.
However, I have a love-hate relationship with the hotel's laundry room. Both the washing machine and dryer are free to use, and detergent is automatically dispensed, making it very convenient with one-button operation. But later in my trip, I developed contact dermatitis, or a skin allergy. The doctor said it was likely caused by wearing clothes with detergent residue after soaking in hot springs. While it's not the hotel's fault, I still recommend rinsing clothes a few extra times if you use the hotel laundry, if you have the time.
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