Novotel Rouen Sud Zenith Parc Expo

Breakfast barely warm safe did not work in room, was needed for medication as well as valuables, was offered room change but this was difficult for my friend who has poor mobility, reception refused to give me a feedback form to complete and refused to mend safe due to no technician! Hotel clean and comfortable but did not replemish tea, coffee, milk in room. Not 4 star standard.

We stopped at this hotel on our journey home from holiday and had a fantastic experience. The room was a little tired but perfectly comfortable and had everything we needed. There is a swimming pool which looked nice - it was raining and so we didn’t get to use it unfortunately but it would have been lovely and refreshing after a long drive. We ate dinner in the restaurant and the food was all very good - 2 of us had entrecôte and 1 had the duck. All cooked to perfection and absolutely delicious. We had a cocktail in the bar after dinner and that was equally good, as was the local beer. Breakfast was fresh and there was a good selection of food - fantastic coffee and freshly squeezed orange juice. We will absolutely book here again on our next trip.

Although I sent an email a week before, informing that I was celiac and lactose intolerant, I was served the same dishes as my group. Upon my complaints, the dish became cold and vegetarian: I'm not ! On the third attempt, I finally ate a dish suited to my health problem. I traveled with Chiesa travel group and the previous day we were told that our 30 rooms booked were not available ( due to over booking) and they moved us to the Mercure Rouen val de Reuil 20 km away. How is this possible?

Room was okay as you would expect for a generic Novotel. The food was appalling the burger was raw mince and then when we asked for it more cooked it was then incinerated and still served cold. So sleep there but don’t eat there, but then again there’s nowhere close by to eat.

Overnight with our dog en route back to the UK from south west France and made a very welcome rest break

Lovely hotel in a quiet location. It is undergoing renovation at the moment but it caused us no problems and the staff were great. The buffet breakfast was fantastic.