Lake Kivu Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Rubavu
Lake Kivu Serena Hotel
No.1 of Four-Star Hotels in Western
Gisenyi Town, Rubavu, Western, Rwanda
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Highlights
Free parking
Delicious breakfast
Lots to doAmenities
Outdoor swimming pool
Exclusive Beach Area
Hiking
Spa
Massage Room
Fitness Room
Private parkingFree
Airport pick-up
All Amenities
Property Description
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.
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8.7/10
Very GoodWas great liked it alot
All 40 Reviews
Surroundings
Landmarks: Vision Jeunesse Nouvelle
(260m)
Landmarks: Centre Culturel de Gisenyi
(280m)
Landmarks: Congo Nile Trail
(280m)
Landmarks: Yazidi tours and travel
(300m)
Landmarks: Rubavu Beach
(350m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
Suite
1 King bed
Has window
Air Conditioning
Private Bathroom
Refrigerator
Minibar
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3
Family Room
2 Queen bed
Non-smoking
Air Conditioning
Private Bathroom
Satellite Channels
LCD TV
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7
Standard Double Room
1 Queen bed
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Electric Blanket
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Guest Reviews
8.7/10
Very Good
40 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.5
- Location8.7
- Service8.7
Average for similar properties in Rubavu
AI Summary
The property features an attractive pool area, luxurious buffet, and good wifi. Guests praise the prime location, outstanding service, spotless cleanliness, and comfortable beds. Some report slow breakfast service.
Guest User
May 15, 2025
Was great liked it alot
Guest User
November 19, 2023
Although it is by the lake, it feels like being by the sea. It is very familiar and feels like a paradise. The room is not big, a bit old, but very clean and tidy. There is a small balcony. The breakfast is good, and there is a guy at the front desk who can speak Chinese.
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Guest User
June 7, 2024
好！！！！！！！！！！
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Elizabeth O
April 6, 2025
The place is great. The bathrooms clean and hygienic. The food was great and we enjoyed viewing the beach and boat riding. I would want to come and spend a night here. I am looking forward to a perfect rest in this facility. The tranquility is heavenly
Visit Places in... W
November 28, 2024
This place , is better place to be and taking fresh air on the sand sunset beds, kindly I would like to recommend this place to my friends, Kind staff , and quick service from check in till check out time , my stay was sweet here, I can't wait to comeback.
Guest User
March 1, 2024
It is such a lovely place and good for families. The staff were very friendly and the food was great. It is such a lovely place, a peaceful town, and a great environment. I'll recommend it if you're looking for a place to relax and for kids to have fun
Hermes_NL
February 14, 2024
I would argue the Serena Lake Kivu is more than a four star hotel with great facilities, good food and excellent breakfast, outstanding service from friendly staff. Best feature of the hotel is the wonderful beach front location and impeccable pool area. Very enjoyable!
secalpgniog
July 26, 2024
This is a beautiful hotel. Our room was lovely and the staff was very kind. The restaurant was amazing. For dinner, we had a delicious fish stew that was one of our best meals ever, and the breakfast brunch was also fantastic. The hotel gift shop has exceptional baskets and is very reasonably priced.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Exclusive Beach Area
Hiking
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Bar
Tennis Court
Restaurant
Café
Airport drop-off
Additional charge
Meeting Room
Business Center
Multi-Function Room
Kids' Club
Babysitting Services
Additional charge
Wi-Fi in Public Areas
Outdoor swimming pool
Exclusive Beach Area
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
Front Desk Safe
Luggage Storage
Concierge Service
24-Hour Front Desk
Languages Spoken
French
Food & Drink
Café
Bar
Room Service
Lobby Bar
Kiosk/ Convenience Store
Health & Wellness
Tennis Court
Fitness Room
Massage Room
Spa
Additional charge
Hiking
Body Care
Activities
Exclusive Beach Area
Public Beach
Public Areas
Garden
Cleaning Services
Laundry Service (On-Site)
Additional charge
Clothes Dryer
Facilities for Children
Babysitting Services
Additional charge
Kids' Club
Children's Meals Available
Children's Desktop Game/ Jigsaw Puzzle
Business Services
Meeting Room
Business Center
Postal Service
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Safety & Security
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:30
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2016
- Number of Rooms: 44
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.